
CRM Executive
2 days ago
Role & responsibilities:
Building and maintaining profitable relationships with key customers.
- Resolving customer complaints quickly and efficiently.
- Keeping customers updated on the latest products in order to increase
sales.
- Meeting with managers in the organisation to plan strategically.
- Expanding the customer base by upselling and cross-selling.
- Understanding key customer individual needs and addressing these.
- Conducting business reviews using CRM programs.
- Knowing your competition and strategizing accordingly
Preferred candidate profile:
A bachelors degree.
- A minimum of 1 year experience.
- Excellent interpersonal and communication skills.
- Proficient in all Microsoft applications.
- Superior product knowledge.
- A team player with leadership skills.
- Maintain a positive attitude focused on customer satisfaction
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