Quality & Training Specialist

2 weeks ago

Udaipur, Rajasthan, India PINCODEKART Full time ₹ 3,00,000 - ₹ 3,60,000 per year

About PincodeKart:

PincodeKart is building India's most trusted pincode-based e-commerce network, connecting customers directly with verified sellers. We're redefining doorstep delivery with our open-box service and creating employment opportunities across the country. Join us in shaping the next chapter of digital commerce in India.

Role Overview:

We're looking for a Quality & Training Specialist (Customer Service) who will play a key role in improving our customer experience. You'll be responsible for training the support team, ensuring communication quality, and building processes that make every interaction meaningful and consistent.

Key Responsibilities:

  • Conduct onboarding and refresher training for customer support teams (voice & chat).
  • Create training modules, FAQs, and process documentation.
  • Audit support interactions for quality and compliance.
  • Provide regular feedback and performance reports to team leads.
  • Identify skill gaps and implement improvement plans.
  • Coordinate with operations to ensure customer satisfaction goals are met.
  • Maintain high standards of communication and service delivery.

Skills & Requirements:

  • Bachelor's degree preferred.
  • 2–4 years of experience in customer service or training roles (preferably in e-commerce or BPO).
  • Strong knowledge of customer support metrics and QA processes.
  • Excellent communication and presentation skills.
  • Ability to train, coach, and motivate team members.
  • Hands-on experience with CRM tools and support dashboards (Freshdesk, Zendesk, etc.) is a plus.

Job Types: Full-time, Permanent

Pay: ₹25, ₹29,000.00 per month

Benefits:

  • Paid sick time
  • Paid time off
  • Provident Fund

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