Servicenow Tech lead

2 weeks ago

Bengaluru Chennai Noida, India Tata Consultancy Services Full time ₹ 20,00,000 - ₹ 25,00,000 per year

Role & responsibilities:

Solution Design and Architecture:

  • Lead the design and architecture of ServiceNow solutions, including integrations, that meet client needs and industry best practices.
  • Develop comprehensive architectural plans that align with business objectives and leverage the full capabilities of the ServiceNow platform.

Implementation and Integration:

  • Oversee the implementation of ServiceNow modules, ensuring seamless integration with existing systems and processes.
  • Configure and customize ServiceNow applications, including ITOM, Catalog Items, UI Scripts, and ACLs, to meet specific client requirements.

Technical Leadership:

  • Provide expert guidance and technical leadership to development and implementation teams throughout project lifecycles.
  • Ensure adherence to best practices in ServiceNow development, security, and performance optimization.

Stakeholder Collaboration:

  • Engage with clients and internal stakeholders to gather requirements, provide updates, and ensure alignment of solutions with business needs.
  • Serve as a trusted advisor on ServiceNow capabilities and best practices.

Continuous Improvement:

  • Stay updated with the latest developments in the ServiceNow platform and related technologies.
  • Identify opportunities for process improvements and implement solutions to enhance system efficiency and effectiveness.

Required Technical Skills:

  • ServiceNow Expertise:
  • In-depth knowledge of ServiceNow development, architecture, and administration.
  • Proficiency in ITOM, Catalog Item configuration, UI Scripting, and Access Control Lists (ACLs).
  • Integration and Customization:
  • Experience with integrating ServiceNow with other enterprise systems.
  • Ability to design and implement custom solutions to extend the platforms capabilities.
  • Technical Proficiency:
  • Strong understanding of IT service management (ITSM) and IT operations management (ITOM) processes.
  • Familiarity with ITIL frameworks and best practices.

Preferred candidate profile

Certifications:

  • ServiceNow Certified System Administrator and Certified Application Developer.
  • ITIL Foundation or higher-level certifications.

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