ServiceNow Tech Lead

1 day ago

Bengaluru, Karnataka, India BCE Global Technology Centre Full time ₹ 12,00,000 - ₹ 36,00,000 per year

About the role

We are seeking a highly skilled and experienced Senior Tech Lead specializing in ServiceNow FSM module. The ideal candidate will have over 7 years of experience in Field Dispatch and 3 years in FSM modules. Demonstrated ability to lead teams, implement FSM solutions, and optimize field service management processes to improve efficiency and service delivery.

Key Responsibilities

  • Work Orders and Tasks: Manage the full lifecycle of work orders and tasks, ensuring accurate assignment, tracking, and completion using ServiceNow FSM features.
  • Schedule Optimization: Implement and optimize scheduling for field service tasks, ensuring efficient resource allocation and minimizing downtime3.
  • Resource Management: Oversee the deployment and management of field service resources, including training and development to ensure high-quality service.
  • Mobile Solutions: Develop and support mobile solutions for field technicians, ensuring real-time access to tasks, updates, and relevant information on the go.
  • GIS/Mapping: Integrate GIS/mapping functionalities for accurate location tracking and route optimization.
  • IoT Integration: Implement and manage IoT integrations to enhance field service operations with real-time data and predictive maintenance.
  • Field Service Operations: Streamline and improve field service processes, from dispatching to tracking and reporting.

Required Skills

  • Experience: 7+ years in consulting and implementing ServiceNow FSM solutions, particularly focusing on work orders, tasks, and schedule optimization.
  • Technical Expertise: Proficient in ServiceNow technologies including Flow Designer, REST, JavaScript, and HTML.
  • Certifications: ServiceNow Certified System Administrator, CSM Implementor, and FSM Implementor.
  • Leadership Skills: Proven experience in leading and managing teams, with strong interpersonal and communication skills.
  • Analytical Skills: Strong analytical and problem-solving skills, with the ability to identify and implement process improvements.
  • Project Management: Experience in managing ITSM projects from inception to completion, ensuring timely delivery and quality outcomes.
  • Education: Bachelor's degree in computer science, Information Technology, or a related field; advanced degrees are a plus.

Preferred Qualifications:

  • ServiceNow Certification: ServiceNow Certified System Administrator or other relevant certifications.
  • Process Improvement: Experience in process improvement methodologies such as Lean or Six Sigma.
  • Integration Experience: Experience integrating ServiceNow with other enterprise systems.

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