ServiceNow Team Lead

Version 1 has celebrated over 28 years in Technology Services and continues to be trusted by global brands to deliver solutions that drive customer success. Version 1 has several strategic technology partners including Microsoft, AWS, Oracle, Red Hat, OutSystems and Snowflake. We're also an award-winning employer reflecting how employees are at the heart of Version 1. 

We've been awarded: Innovation Partner of the Year Winner 2023 Oracle EMEA Partner Awards, Global Microsoft Modernising Applications Partner of the Year Award 2023, AWS Collaboration Partner of the Year - EMEA 2023 and Best Workplaces for Women by Great Place To Work in UK and Ireland 2023. 

As a consultancy and service provider, Version 1 is a digital-first environment and we do things differently. We're focused on our core values; using these we've seen significant growth across our practices and our Digital, Data and Cloud team is preparing for the next phase of expansion. This creates new opportunities for driven and skilled individuals to join one of the fastest-growing consultancies globally. 

Here at Version 1, we are currently recruiting for a ServiceNow Team Lead to join our thriving managed service practice. If you want to be involved in delivering value, innovation, and excellence with our customers, we would love to hear from you.

ASPIRE is Version 1 managed service framework that is currently transforming the way our customers consume services. The framework is continually evolving to ensure we are always delivering next generation services. Technology plays a key part in providing the underlying platform and capabilities. We are seeking a creative and experienced individual to join our team as a ServiceNow Developer.

What You Will Do

Team Leadership

• Manage and lead ServiceNow dev resources responsible for both the Version 1 Engage platform and specific customer ServiceNow instances
• Manage the operational cases reported to Engage support, ensuring business impact and priority is understood (Queue Management)
• Manage the demand of platform development requests, by business requirement and priority
• Support the ASPIRE Product Manager as part of the Version 1 ServiceNow Practice growth and customer engagement
• Support the Engage platform Architects during the evaluation of new ServiceNow product functionality and ongoing platform governance (Health scans)
• Agree upon training and development plans for all team resources
• Conduct quarterly performance assessments
• Establish clear, challenging and achievable objectives whilst ensuring they are aligned to the strategic roadmap

Technical / Development responsibilities

• Act as the subject matter expert in relation to proposed platform changes / enhancements and significant / complex operational incidents
• Provide support in relation to significant / complex operational incidents
• Provide expert insight and support in relation to platform integrations
• Ensure the ServiceNow platform is up to date by applying patches and performing version upgrades
• Automate application logic using workflow, scheduled script executions, and inbound and outbound email
• Create and manage workflows, including flow designer, to automate business processes
• Design and maintain the Service Catalogue, including defining and configuring items, order guides, and workflows
• Build and enhance UI components, including forms, lists, and UI pages
• Write and maintain scripts (JavaScript, GlideScript) for various ServiceNow components such as business rules, client scripts, and UI policies
• Maintain clear and comprehensive documentation of configurations, customizations, and processes
• Responsible for ServiceNow licence management and compliance
• Keep up-to-date with ServiceNow best practices and industry trends to ensure efficient and effective use of the platform
• Management of resources and associated activities
• Develop reports and dashboards to provide data insights and monitoring capabilities

Qualifications and experience

• Experience of leading a team / acting as the Subject Matter expert
• Ability to build relationships and work collaboratively with other departments
• 3+ years of hands-on ServiceNow Development experience
• Strong understanding of IT service management and the ITIL framework
• Strong interpersonal and communication skills for coordinating with team members, stakeholders and customers
• Ability to work independently and manage multiple task assignments
• At least 2 of the following certifications;
  • Certified System Administrator
  • Certified Application Developer
  • Implementation Specialist (Customer Service Management)
  • Implementation Specialist (Service Mapping)
  • Implementation Specialist (Discovery)
  • Implementation Specialist (IT Service Management)

We want to build our team with diverse perspectives and experiences. Therefore, if you are good communicator, thrive off collaboration, enjoy obtaining buy-in for your delivery approaches, and are able to manage your own priorities and performance to deliver high quality, highly performant solutions to our customers; then please consider applying.

At Version 1, we believe in providing our employees with a comprehensive benefits package that prioritises their well-being, professional growth, and financial stability. 

One of our standout advantages is the ability to work with a hybrid schedule along with business travel, allowing our employees to strike a balance between work and life. We also offer a range of tech-related benefits, including an innovative Tech Scheme to help keep our team members up-to-date with the latest technology. 

We prioritise the health and safety of our employees, providing private medical and life insurance coverage, as well as free eye tests and contributions towards glasses. Our team members can also stay ahead of the curve with incentivized certifications and accreditations, including AWS, Microsoft, Oracle, and Red Hat. 

Our employee-designed Profit Share scheme divides a portion of our company's profits each quarter amongst employees. We are dedicated to helping our employees reach their full potential, offering Pathways Career Development Quarterly, a programme designed to support professional growth.