Customer Service Representative
1 day ago
We are looking for a detail -oriented and customer -focused Customer Service Representative to join our financial services team. The primary responsibility of this role is to assist potential clients via phone and online channels by pre -qualifying them for loans. You will play a key role in guiding applicants through the process and ensuring a seamless customer experience. Key Responsibilities: Customer Engagement: ● Manage high -volume inbound and outbound calls in a professional and courteous manner. ● Educate potential customers on loan products, eligibility, and the application process. ● Build strong rapport and trust with customers. Loan Pre -qualification: ● Collect and verify applicant information (e.g., income, employment status). ● Use internal systems to assess preliminary eligibility. ● Communicate pre -qualification results and next steps clearly. Compliance and Documentation: ● Follow all company policies and regulatory guidelines. ● Maintain confidentiality of customer data. ● Log all interactions and updates accurately in the CRM system. Support and Escalation: ● Address queries related to loan terms and repayment options. ● Escalate or transfer customers to the relevant departments when required. Performance Goals: ● Meet or exceed KPIs related to call volume, qualification rates, and customer satisfaction. Requirements Candidate Requirements: Education: ● High school diploma or equivalent required. ● Degree in Finance, Business, or related field is a plus. Skills and Competencies: ● Excellent verbal and written communication skills. ● Strong interpersonal and customer -handling skills. ● Basic understanding of financial services and loan concepts. ● Proficiency in CRM tools and MS Office applications. Experience: ● 1 -4 years of experience in BPO, customer service, or a financial services environment. ● Prior experience with U.S. -based customers is a plus. Additional Requirements: ● Detail -oriented and organized. ● Comfortable working in a fast -paced, high -volume setting. ● Flexibility to work evening shifts and occasional weekends.Benefits Benefits: ● Competitive salary (25,000 -35,000) and performance -based incentives. ● On -the -job training and continuous learning opportunities. ● Opportunity to grow within the financial services domain.
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Customer Service Representative
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Customer Service Representative
4 days ago
Bengaluru South, India Smith+Nephew Full timeJob Description The Customer Service Representative (CSR) to attend and support surgeon during surgeries, maintain and develop relation with surgeons. Responsibilities: 1. Checking all equipment before the surgery: Prior to the scheduled surgery, CSRs ensures the availability of all medical equipment and supplies for the surgery/operation. 2. Supporting the...
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Customer Service Representative
4 days ago
Bengaluru South, India Smith+Nephew Full timeJob DescriptionThe Customer Service Representative (CSR) to attend and support surgeon during surgeries,maintain and develop relation with surgeons.Responsibilities:1. Checking all equipment before the surgery: Prior to the scheduled surgery, CSRs ensuresthe availability of all medical equipment and supplies for the surgery/operation.2. Supporting the...
