Customer Service Representative

4 days ago


Gurgaon, Haryana, India RegisterKaro Full time ₹ 4,00,000 - ₹ 8,00,000 per year

Job Title:
Customer Support Executive

Location:
Gurugram

Experience:
0–2 years

Job Type:
Full-time

About the Role:

We are looking for a motivated and empathetic
Customer Support Executive
to join our team. You will be the first point of contact for our customers, helping resolve their queries and ensuring a seamless support experience. The ideal candidate is a good communicator, solution-oriented, and passionate about delivering excellent service.

Key Responsibilities:

  • Respond to customer queries via phone, email, and chat in a timely and professional manner
  • Resolve customer complaints and follow up to ensure full resolution
  • Maintain customer records by updating account information
  • Guide customers on product/service usage and troubleshoot basic issues
  • Coordinate with internal teams (technical, operations, etc.) for issue resolution
  • Provide feedback on recurring issues to help improve products and processes
  • Maintain service levels (TAT, resolution quality, etc.) and handle escalations professionally

Requirements:

  • Bachelor's degree in any discipline
  • Excellent verbal and written communication skills
  • Strong problem-solving abilities and patience
  • Proficiency in MS Office and ability to learn CRM tools
  • Prior experience in a customer-facing role is a plus
  • Willingness to work in shifts (if required)


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