Technical Support Engineer

5 hours ago

Vadodara, Gujarat, India Tradesec AMC Full time ₹ 2,00,000 - ₹ 8,00,000 per year
Overview As a Technical Support Engineer, you will play a crucial role in providing technical assistance and support to customers with hardware and software systems. This position is essential in ensuring the smooth functioning of technical systems and enhancing customer satisfaction through timely and effective solutions.Key responsibilities
  • Respond to customer inquiries and provide technical support via phone, email, or in person
  • Diagnose and troubleshoot technical issues related to software, hardware, and network configurations
  • Collaborate with the product development team to address complex customer issues and provide feedback on product improvements
  • Document support interactions and create and maintain knowledge base articles for reference
  • Install and configure software and hardware to ensure seamless operation for end-users
  • Assist in the maintenance and improvement of internal technical systems and infrastructure
  • Conduct remote troubleshooting and guide customers through solutions
  • Escalate unresolved issues to the appropriate internal teams or third-party vendors
  • Provide training and guidance to new support team members
  • Participate in on-call rotations to provide after-hours support when necessary
Required qualifications
  • Bachelor's degree in Computer Science, Information Technology, or related field
  • Proven experience in technical support or a similar role
  • Proficiency in operating systems, networking, and software applications
  • Solid understanding of IT hardware and software troubleshooting
  • Excellent customer service and communication skills
  • Ability to prioritize and manage multiple open cases simultaneously
  • Strong problem-solving and analytical abilities
  • Experience with remote support tools and techniques
  • Industry certifications such as CompTIA A+, Network+, or similar credentials are a plus
  • Knowledge of database management and SQL is advantageous

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