L2 Support Engineer'
2 days ago
We're Hiring: L2 Support Engineer (Remote – Vadodara, Gujarat)
Are you a tech-savvy problem solver with a passion for delivering exceptional support? We're looking for an experienced Level 2 Support Engineer to join our growing team
Location: Vadodara, Gujarat (Remote)
Employment Type: Full-Time
Experience Level: 5+ years in technical support or related field
What You'll Do:
- Provide second-level technical support to clients and internal teams
- Troubleshoot complex software, network, or system issues
- Collaborate with L1 engineers and escalate critical issues to L3/dev teams
- Analyze logs, identify root causes, and implement corrective actions
- Maintain documentation of issues, solutions, and best practices
What We're Looking For:
- Strong knowledge of Windows/Linux environments
- Experience with databases (MySQL, PostgreSQL, or similar)
- Familiarity with APIs, logs, and network troubleshooting
- Strong communication and problem-solving skills
- Ability to work independently in a remote setup
Nice to Have:
- Experience with cloud platforms (AWS, Azure, or GCP)
- Scripting knowledge (Bash, Python, PowerShell)
- ITIL Certification or similar is a plus
Why Join Us?
- Collaborative and supportive culture
- Growth-oriented team with exciting projects
Job Type: Full-time
Pay: ₹40, ₹60,000.00 per month
Benefits:
- Leave encashment
- Work from home
Application Question(s):
- Are you willing to work in multiple technology?
Experience:
- Technical support: 5 years (Required)
Location:
- Vadodara, Gujarat (Required)
Work Location: In person
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