L2 Support Engineer'

2 days ago


Vadodara, Gujarat, India Blue Chip Computer Systems Full time ₹ 4,80,000 - ₹ 7,20,000 per year

We're Hiring: L2 Support Engineer (Remote – Vadodara, Gujarat)

Are you a tech-savvy problem solver with a passion for delivering exceptional support? We're looking for an experienced Level 2 Support Engineer to join our growing team

Location: Vadodara, Gujarat (Remote)

Employment Type: Full-Time

Experience Level: 5+ years in technical support or related field

What You'll Do:

  • Provide second-level technical support to clients and internal teams
  • Troubleshoot complex software, network, or system issues
  • Collaborate with L1 engineers and escalate critical issues to L3/dev teams
  • Analyze logs, identify root causes, and implement corrective actions
  • Maintain documentation of issues, solutions, and best practices

What We're Looking For:

  • Strong knowledge of Windows/Linux environments
  • Experience with databases (MySQL, PostgreSQL, or similar)
  • Familiarity with APIs, logs, and network troubleshooting
  • Strong communication and problem-solving skills
  • Ability to work independently in a remote setup

Nice to Have:

  • Experience with cloud platforms (AWS, Azure, or GCP)
  • Scripting knowledge (Bash, Python, PowerShell)
  • ITIL Certification or similar is a plus

Why Join Us?

  • Collaborative and supportive culture
  • Growth-oriented team with exciting projects

Job Type: Full-time

Pay: ₹40, ₹60,000.00 per month

Benefits:

  • Leave encashment
  • Work from home

Application Question(s):

  • Are you willing to work in multiple technology?

Experience:

  • Technical support: 5 years (Required)

Location:

  • Vadodara, Gujarat (Required)

Work Location: In person


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