Senior Fraud Investigator

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If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Senior Fraud Investigator

Business: Fraud Operations

Principal responsibilities

• Excellent communication skills both verbal and written.(E)
• Accurately analyse alerts /take calls, thereby adhering to procedures, compliance, and regulations to ensure that the customer and business is protected against losses and risks(E)
• Providing a senior escalation route of complex Fraud queries that require attention to detail and Line of Business consideration. (E)
• Ability to meet department standards of productivity and quality in a production environment(E)
• Ability in managing workloads potentially across various platforms and systems. (E)
• Ability to learn quickly and transfer knowledge appropriately (E)
• Ability to meet tight deadlines (E)
• Decision making based on experience, judgment and Fraud Operations process knowledge
• Self-Driven (E)
• Knowledge about Fraud and Fraud investigation(E)
• Not have any Fraud losses or attributed complaints in the last 6 months (D)
• Should not have any regulatory breaches in the last 6 months (D)
• Robust knowledge about Fraud Originations, Mitigation, Detection. (E)
• Proven critical thinking, personal organizational and time management skills. (E)
• Ability to learn quickly and transfer knowledge appropriately. (E)
• Able to demonstrate of strong, sustainable, expected behaviours with excellent positive customer outcomes through written and communication skills (E)
• Undertaking investigations within a programmatic capability to conduct complex and major. (E)
• Knowledge about Fraud payments and cards(E)
• Proactive, intelligence-driven investigations, with a balanced approach considering customer needs alongside protecting the Bank and stopping Fraud perpetrators. (E)
• Processes; consider, suggest and assist in the implementation of operational changes.(D)
• Highlight operational failures ensuring escalation is undertaken where appropriate. (D)
• Highly trained in dealing with Complaints (emails +calls) ( E)
• Identifying and escalating the most significant and sensitive investigations to ensure appropriate    prioritisation, resourcing, and investigative strategy(D)
• Encouraging both 'Knowledge retention' and 'Knowledge Expansion' within Fraud .( D)
• Excellent Quality in last 6 months (E)
• Excellent performance track record in past 6 months (E )
• The applicant should not have any ongoing HR / Disciplinary case against him/her(E).

Requirements : 

• Experience in delivering a superior quality of customer service.
• The ability to present information to senior stakeholders in a clear manner.
• Ability to work in a fast moving and time critical environment.
• Ability to analyse data and write reports surrounding complex investigations.
• Extensive experience of working within Fraud Operations.
• Excellent attention to detail with a proven ability of accurate decision making.
• Excellent organisational, interpersonal and communication skills. 
• Able to collect and analyse information; digest facts and quickly grasp technical issues.

You'll achieve more at HSBC 

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role."

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