Manager- Fraud Management and Business Performance

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HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Manager- Fraud Management and Business Performance

Business: EMEA WPB Fraud Management

Principal responsibilities

• Manage Regional Fraud/Underwriting Operations team offshore to detect and mitigate losses related to account opening/onboarding of NTC/NTB customers.
• Liaising with Credit Underwriting teams on fraud prevention and detection and providing guidance to the teams,
• Contribute to enhance Fraud strategies and controls.
• Support the Fraud Investigation team on fraud investigation cases.
• Maintain stakeholder relationships within all functions.
• Support the creation and maintenance of training materials to increase general awareness and understanding of fraud systems within the fraud team.
• Increase fraud awareness amongst staff to prevent losses and conduct surprise checks.
• Provide second line support to projects initiated by business and transformation teams to ensure fraud requirements are in line with the recommendations.
• Develop and manage MI's pertaining to fraud activity to be shared with senior management / Group Fraud Risk periodically.
• Support implementation and developments of regional fraud systems which are aligned to the Group Fraud systems strategy and that also support business requirements (this may include Instinct, SASEFM, Feedzai, GPS).
• Plan and oversee regular reviews of core fraud systems to ensure they remain fit for purpose
• Planning and Overseeing the Fraud Operations teams by consistently reviewing the operational procedures for continuous improvements.
• By being aware of current fraud trends, regulations, and typologies within the respective countries.
• By building relationships with Group stakeholders and, influential industry members & schemes within Fraud Risk Management.
• Continuous training and upskilling staff with latest fraud trends and create awareness around prevention techniques.
• Review case details to understand the modus operandi and sequence of events whilst liaising with Investigations teams to provide findings and recommendation of tactical solutions.
• To Understand IWPB growth strategy to ensure strategies are in place for new emerging fraud risks.
• Guide the team on how to identify fraudulent patters quickly to mitigate further losses.

The Management of Risk and Observation of Internal Controls

• Adherence to all relevant procedures such as Risk Control Assessment, keeping appropriate records and, where required, by the timely implementation of internal and external audit points
• By adhering to all relevant processes/procedures and by working in collaboration with other departments about new business initiatives to ensure there is engagement at the earliest opportunity.

Role Dimension

• Due to the level and complexity of fraud, each channel requires constant review and optimization. Considerable sums can be involved in terms of fraud loss and detection/prevention. Fraud prevention subsequently provides protection towards the balance sheet for the bank.

Qualifications 

• Good understanding of industry fraud prevention and investigation systems and initiatives.
• Experience in preventing and detecting of suspicious fraudulent account opening applications.
• Basic understating on credit underwriting processes.
• Constantly keep abreast of current Fraud trends.
• Knowledge of use of analytics in prevention and investigation
• Strong understanding of the HSBC global organization and business
• Highly organized with drive, tenacity and strong influencing skills.
• Leadership skills for a constantly changing fraud environment and competing priorities.
• Excellent verbal communication and inter-personal skills.
• Excellent oral and written communications skills.
• Creativity and willingness to take the initiative.
• An enquiring mind with a good eye for detail.
• A team player.

What additional skills will be good to have?

• Any relevant local banking qualifications such as ACIB (Associate of the Chartered Institute of Bankers) - Optional
• Fraud Risk Experience is an advantage

You'll achieve more at HSBC 

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role."

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