Fraud Operation Team Lead

Mission

Trust team is Deliveroo's dedicated fraud and abuse prevention group, working across all sides of the marketplace and all markets. Our mission is to make life harder for fraudsters and easier for genuine Deliveroo customers.

We are a single threaded group of fraud operations specialists, software engineers, data scientists, machine learning engineers, designers and product managers, working in close partnership with Compliance, Payments, Care and teams across the business.

We are looking for an experienced manager to lead the Fraud Investigator team for Deliveroo.

What you'll be doing

In this role you'll be finding solutions to some of the toughest and most exciting questions we must answer for Deliveroo. You'll lead a team of fraud investigators to improve fraud detection and prevention and help to accelerate our shift towards more precise and automated fraud decisioning.

• Operational excellence: identify, prioritise and deliver step-change improvements to fraud detection, prevention and internal processes.

• Manage a team of fraud investigators, ensuring they are set up to be a high performing team.

• Analyse fraud trends and patterns to inform strategic decision-making and resource allocation.

• Support with fraud investigations, escalations and incident management, producing high quality analysis and driving rapid resolution of emerging fraud issues.

• Own the alerting and monitoring processes, which includes proactive monitoring and responding to potential fraud alerts.

• Foster a culture of continuous improvement and innovation within the fraud operations team.

What we're looking for

LEADERSHIP

• Extensive experience in relevant Fraud operations, product or strategy roles

• Can prioritise effectively as well as manage multiple projects and team-members concurrently

• Takes pride in coaching and developing junior team-members and others in the business

IMPACT DRIVEN

• Can make things happen - Solid track record of getting things done and influencing cross-functional teams

• Highly detail-oriented and thrive in an environment where impact and velocity of execution are paramount

• Has a deep desire to solve real world problems, constantly looking for ways to improve and creatively solve problems - both the big strategic things, as well as the smaller quick wins

ANALYTICAL AND COLLABORATIVE

• Strong ability to join quantitative and qualitative approaches to frame and synthesise complex business problems into clear, concise and easy-to-understand solutions

• Is adept at conducting 80/20 analysis, drawing out business insights from that analysis and presenting findings and recommendations persuasively

• Strong written and oral communication skills, with an eye for detail and a passion for presenting data and information in clear, compelling ways to communicate concepts and desired outcomes.

• Have experience working in a global, consumer business with geographically distributed teams

Nice-to-have

• Experience in relevant domains (fraud, compliance, payments).

• Data analytics skills e.g. SQL.

Why Deliveroo

Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.

We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.

Workplace & Benefits

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information.

Diversity

At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry.

We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don't hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.