Manager, Sr Investigator, FC Investigative Reporting

Job Title: Manager, Sr Investigator, FC Investigative Reporting

Purpose of the role  

• The Senior Investigator role is responsible for conducting financial crime investigations, in accordance with the Investigative Reporting Instructions, to assess where potential financial crime risk is present, assess appropriate referrals for action, as well as referral of the case, if warranted, to designated Investigators for regulatory filing decisions and filing.

In this role, you will:

Principal Accountabilities and Responsibilities (e.g., for Business, Customers and Stakeholders; internal control environment, etc.)

• Responsible for conducting effective and timely investigations into assigned cases in accordance with agreed standard for reporting requirements and service level agreements. These cases may include:
• Cases generated by transaction monitoring systems, including the DRA.
• FC-Unusual Activity Report raised from various parts of the bank, and referred, as appropriate, by Triage to Investigative Reporting.
• Escalated cases identified by true matches to screening lists by Name Screening teams.
• Cross-border referrals; and
• Escalated cases from Fraud Operations.
• Work independently to complete assigned tasks and share high quality investigation reports or closing summaries within the established process SLAs as per the standards agreed.
• Identify, collect and document all relevant evidence needed to support the case decision and to ensure adequate record of such in an approved case management system.
• Conclude each case investigations, and make appropriate recommendations based upon the assessment, which may include referral to the MLRO or designated in-market Investigators as to whether a Suspicious Activity Report (SAR) should be filed or in consultation with the respective manager, make referrals to other Investigations teams (Complex Investigations or Major Investigations).
• Collaborate with Subject Matter Experts (e.g. AB&C, Sanctions Advisory and Tax Transparency etc.), where appropriate.
• Identify and complete appropriate referrals for action, including but not limited to, recommendations for exit, and KYC/CDD refresh referrals.
• Provide effective, timely feedback to IR investigator colleagues.

Impact on the Business/Function across the region

• Appropriate pro-active use, where appropriate, of media reports and relevant tools, including websites to gather information and identify customers of HSBC involved in financial crime, including money laundering and terrorism.
• Produce high quality case reports and summaries, including a quality narrative and recommendation as to whether a SAR is appropriate with onward escalation for disclosure to the relevant authorities in accordance with procedural standards.
• Identify appropriate referrals for action and effecting of such in accordance with procedural standards.
• Process a proportionate number of cases to the agreed procedural standards required and within agreed service level agreements.
• Responsible for ensuring appropriate consideration given to each case as to content and quality of content/narrative.
• Determine whether the case warrants escalation to other Investigations teams or requires input from other SMEs, taking care to evaluate appropriately against relevant escalation criteria.

Customers / Stakeholders

• Share precise and concise questions and requests of relevant supporting documents during Request for Information (RFI) process to address specific concerns while maintaining customer satisfaction.
• Appropriate assessment with the context of all gather information of responses to RFIs, seeking where appropriate, supplementary information.
• Demonstrate comprehensive knowledge and risk-based decisioning on conducting in depth investigations.
• Issues / problems are effectively investigated and resolved or are appropriately referred to appropriate stakeholders with recommendations.
• Recommend ways to improve investigations and increase productivity.

Operational Effectiveness & Control

• Ensure performance always meets the requirements of any relevant service level agreements and, adheres to, Market, Regional, Group and Regulatory policies.
• Facilitate regulatory, audit and assurance reviews as required.

Leadership & Teamwork

• Ensure compliance with Regulatory, Bank Policy and Principles. Maintain records, and update case histories.
• Collaborate effectively and professionally with teammates and colleagues across Investigations and the wider organization.
• Build on the knowledge of latest financial crime trends. Actively seeks out, shares, and encourages the adoption of best practice within and across teams.

Others

Management of Risk

• The job holder must ensure alignment to the requirements of the role by ensuring that they are in line with the reading and understanding of the Investigation Manual, and the Investigative Reporting Instructions, along with ensuring completion of any mandatory and or required training, within the timeframe determined by the function and or Learning & Development.
• Where required through the role, they will undertake training in line with the expectations of the role.
• Any concerns must be escalated through line management as soon as they become apparent.
• Demonstrate continuous development of investigative best practice, skills, and experience whilst in role.

Observation of Internal Controls

• The job holder has to also adhere to and be able to demonstrate adherence to internal controls and to all relevant procedures, keeping appropriate records and, where necessary, by the timely implementation of internal and external audit points, including issues raised by external regulators.
• The job holder has to implement the Regulatory and Bank's compliance policy by containing compliance risk in liaison with Group and regional Compliance functions. The term 'compliance' embraces all relevant financial services laws, rules, and codes with which the business must comply.

Major Challenges

• The job holder must keep up to date with the latest financial crime trends and techniques as the technology is getting more sophisticated by the day and any breaches in reporting could lead to reputation loss for the bank.
• Ensure suspicious activity is referred to the appropriate designated investigators for SAR filing decisions in a timely manner and in accordance with the applicable regulatory requirement for SAR filings.
• Ensure that decisions to report to the authorities, or not, can be justified by documenting high quality, rationale, supported by investigative work and recorded findings.

Role Dimensions

• The job holder is part of a team consisting of between 8 to 12 other investigators and a team manager.

To be successful you will:

Functional Knowledge

Essential

• This is an oversight role where the role holder will be expected to have strong financial crime knowledge.
• Experience in mentoring and coaching staff.
• Universal banking experience across Retail, Commercial and Banking and Markets
• Money Laundering investigations experience including understanding transaction monitoring scenarios.
• Familiarity and experience with transaction monitoring and associated systems and case management systems (Universal Case Management (UCM))
• Experience with banking core customer data management systems (i.e. HSBC Universal Banking (HUB)system)
• Experience of identifying activity indicative of financial crime risk, i.e. money laundering, terrorist financing, etc. risk
• Experience in undertaking investigations/analysis into customer activity with the ability to draw inferences from noted behaviour, including transactional profile, against expectation established from KYC/CDD data.
• Proven high quality spoken and written communication skills with the ability to draft reports and communicate conclusions effectively, in a clear, concise, and professional manner.
• Consistently achieve objectives set and take action to improve own performance.
• Strong organisational skills
• Collaborative working style with colleagues and broader stakeholders within a cross-border and LoB matrix organisation
• Prior regulatory or law enforcement investigations experience is advantageous.
• ACAMS or International Compliance Association (ICA) certificate/diploma, or equivalent qualifications
• A motivated self-starter who can work effectively alone and under pressure.
• Capable of picking up, and applying, new ideas/concepts quickly with positive 'can do' attitude.

Desirable

• Prior Fraud Operations / TM Operations / Investigations experience.
• ACAMS or International Compliance Association (ICA) certificate/diploma, or equivalent qualifications.

Hsbc.Com/Careers

You'll achieve more at HSBC 

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role."

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