Senior Cluster Manager

1 week ago

Greater Kolkata Area, India Zing Restaurants Full time

About the Role

We're looking for a detail-driven and passionate
Cluster Manager
to oversee and elevate the daily operational standards across all our outlets. This role ensures that every restaurant runs with precision — maintaining quality, hygiene, training, and compliance to brand standards.

If you thrive in fast-paced hospitality environments and love turning systems into seamless guest experiences, you'll fit right in.

What You'll Do

  • Operational Excellence
  • Monitor day-to-day operations across outlets to ensure consistency in service, food quality, and brand presentation.
  • Conduct operational audits covering guest experience, staff behavior, cleanliness, and safety standards.
  • Identify process gaps and work closely with outlet managers to implement corrective actions.
  • Quality & Hygiene Standards
  • Uphold and enhance hygiene protocols as per FSSAI and company SOPs.
  • Ensure back-of-house and front-of-house areas maintain impeccable cleanliness and organization.
  • Regularly audit kitchen, service, and storage areas for adherence to hygiene benchmarks.
  • Training & Development
  • Conduct periodic training sessions for outlet teams on service standards, grooming, guest handling, and hygiene practices.
  • Support new outlet openings by training launch teams and standardizing operational setups.
  • Compliance & Brand Standards
  • Ensure compliance with all health, safety, and statutory regulations.
  • Maintain documentation for inspections, licenses, and operational compliance.
  • Reinforce adherence to brand SOPs, POS systems, checklists, and guest service parameters.
  • Cross-Functional Coordination
  • Collaborate with Culinary, HR, and Admin teams to align quality control initiatives across departments.
  • Provide operational feedback to senior management and contribute to continuous improvement plans.

What We're Looking For

  • 8–12 years of experience in multi-outlet restaurant or hotel operations.
  • Proven track record in
    operations audits, hygiene supervision, and SOP implementation
    .
  • Strong communication and leadership skills with the ability to train and motivate diverse teams.
  • Excellent understanding of
    restaurant systems, service flow, and compliance requirements
    .
  • Graduate/Diploma in Hotel Management or Hospitality Administration preferred.

Key Skills

  • Quality & Hygiene Management
  • Audit & Compliance
  • Team Training & Performance Coaching
  • Service Excellence
  • Multi-Location Coordination
  • Analytical & Reporting Skills

Why Join Us?

  • Be part of a
    progressive restaurant group
    expanding across cities.
  • Opportunity to shape and maintain operational excellence at scale.
  • Work with passionate teams and make a real impact on guest satisfaction and brand reputation.
  • Competitive salary, travel allowances, and growth potential within the organization.

Employment Type:
Full-time

Compensation:
As per industry standards

About Us

ZRPL is one of the fastest-growing multi-city restaurant groups known for 'Rang De Basanti Dhaba' for its great food, hospitality, and innovation. Our mission is to deliver consistent, high-quality dining experiences backed by world-class operations and people-first values.

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