Cluster Manager

12 hours ago

Greater Kolkata Area, India RenewBuy Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Level Description
Follows defined procedures and receives direction regarding work priorities from the manager. Works independently on routine tasks. Exercises limited discretion within established guidelines. Functions as Team Member. Growing ability to apply general principles and standard techniques/procedures. Sets specific standards / objectives for self and team members/ allocated resources. Influences others during internal/ external communication

Continuously improves processes in defined domain for self and co-team members, Manage Mid Size teams

Objective
To lead team of ASM,TSM and RM's and to develop and manage the Agency POS Channel in the assigned geography.

Responsibilities

  • Agency Channel /POS Development
  • Help employee for Sourcing/servicing POS Agents as per the agreed mix and policy.
  • Agency Channel/POS Development for the assigned location.
  • Coordinating with Operations team for pre licensing, training, and licensing.
  • Conduct induction training and coordinate with sales training team for product and ongoing trainings for the respective POS.
  • Maintaining the agreed mix of new and existing agents /POS.
  • Develop and execute strategies to reach out to various market segments.
  • Agency Channel /POS Management
  • Monitoring Agent performance on the common variables of segment way to the market -Renewal/Fresh database, funnel, and closures.
  • Maintaining the high active percentage of POS.
  • Controlling Attrition of POS Agents.
  • Ensuring high productivity of team and POS and manage the right level of channel engagement with the POS.
  • Channel Servicing
  • Reconciliation of partner accounts and coordination with all the departments for same
  • Profitability
  • Work on various market dynamics and provide feedback for the improvement in the internal organisation to cope up with the same.
  • Management of loss ratios.
  • Compliance & Hygiene
  • To ensure compliance with the external bodies and other authorities.
  • Ensure internal

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