Reservation Executive

3 days ago

Jaipur, Rajasthan, India Honawar Hospitality Full time ₹ 4,00,000 - ₹ 6,00,000 per year

Role & responsibilities

  • Handle all room reservation inquiries via phone, email, and online channels promptly and professionally.
  • Ensure accurate entry of booking details into the hotels PMS (Property Management System).
  • Communicate room availability, rates, and special packages to guests and travel partners.
  • Coordinate with Front Office, Sales, and Housekeeping teams to ensure seamless guest arrivals and departures.
  • Respond to guest queries, modification requests, and cancellation inquiries with courtesy and clarity.
  • Maintain an updated record of booking sources and assist in room inventory management.
  • Support Revenue and Sales teams in implementing yield management strategies and promotional offers.
  • Follow up on pending payments and confirmations for FITs, corporate, and travel agent bookings.
  • Ensure all reservations are handled in line with hotel policies and brand standards.
  • Provide exceptional guest service, aligning with The Johris reputation for heritage hospitality and personalized experiences.

Preferred candidate profile

  • Bachelor's degree / Diploma in Hotel Management or related field.
  • 1–3 years of experience in Reservations or Front Office, preferably in a luxury or heritage property.
  • Excellent communication and interpersonal skills.
  • Strong organizational and multitasking abilities.
  • Proficient in PMS (preferably Opera, IDS, or similar) and Microsoft Office tools.
  • Attention to detail, accuracy, and guest-oriented mindset.

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