Reservation Executive

14 hours ago


Jaipur, India Brij Hotels Pvt Ltd Full time

Position Overview: We are seeking an experienced and dynamic Reservation Executive to join our luxury boutique hotel chain. As a Reservation Executive, you will play a crucial role in maximizing revenue by handling hotel reservation calls and delivering exceptional customer service. Your primary responsibility will be to convert inquiries into confirmed bookings while upholding the highest standards of genuine warmth and enthusiasm.

Key Responsibilities:
Handle Reservation Calls: Receive incoming reservation calls from potential guests, providing them with accurate information about our luxury boutique hotels and services. Effortlessly guide guests through the booking process to secure confirmed reservations.

Sales Expertise: Utilize your strong tele sales or inside sales experience to actively engage with potential guests, identify their needs, and match them with the perfect accommodations and packages. Employ persuasive communication skills to promote our unique offerings and capture bookings.

Customer Service Excellence: Deliver impeccable customer service with genuine warmth and enthusiasm, leaving a lasting positive impression on potential guests. Address any inquiries, concerns, or special requests with a customer-first approach.

Upselling and Cross-selling: Recognize opportunities to upsell additional services, amenities, or packages, enhancing the overall guest experience and maximizing revenue.

Multilingual Proficiency: Fluency in English and Hindi is essential for this role. Proficiency in other Indian languages is considered a valuable asset, as it allows for better engagement with diverse guests.

Reservation System Management: Utilize our hotel reservation system efficiently to process bookings, check availability, and maintain accurate guest records.

Team Collaboration: Work closely with other departments, including Front Desk, Sales, and Marketing, to ensure a seamless guest experience from reservation to check-out.

Qualifications and Experience:

- Minimum of 2 years of experience in tele sales or inside sales, demonstrating a successful track record of achieving sales targets.
- Previous experience in handling hotel reservation calls is an advantage, but not mandatory.
- Excellent verbal and written communication skills in English and Hindi are essential.
- Additional proficiency in other Indian languages is a plus.
- A passion for sales, exceptional interpersonal skills, and genuine warmth are critical qualities for success in this role.
- Strong negotiation and persuasion abilities, coupled with a customer-centric approach.
- Familiarity with hotel reservation systems and online booking platforms is preferred.

**Salary**: ₹20,000.00 - ₹40,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Leave encashment
- Life insurance
- Provident Fund

Schedule:

- Day shift
- Evening shift
- Morning shift
- Rotational shift

Supplemental pay types:

- Overtime pay
- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Jaipur, Rajasthan: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (required)

**Language**:

- English and Hindi both? (required)

Shift availability:

- Night Shift (required)



  • Jaipur, Rajasthan, India Vanaam Hotels & Resorts Full time

    **Company Description** Black Rock Hotels & Resorts Private Limited manages the operations and sales for Pushkara Resort And Spa in Pushkar and Ananta Resorts & Spa in Jaipur by Ravi Surya Group. **Role Description** This is a full-time on-site role for a Reservation Executive at Vanaam Hotels & Resorts located in Jaipur. The Reservation Executive will be...


  • Jaipur, Rajasthan, India Anantara Full time

    **Company Description** A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara...


  • Jaipur, Rajasthan, India SUJÁN Full time

    Minimum Requirements:Qualification: Bachelors in Hotel ManagementExperience: 5+ yearsResponsibility AreasTo help the Manager with managing daily reservation operationsHandling Telephone and emailsVIP & Direct guest reservation handlingCheck the quality of data fed into PMS every day and daily work checklists & trackers


  • Jaipur, Rajasthan, India SUJÁN Full time

    Minimum Requirements: Qualification: Bachelors in Hotel Management Experience: 5+ years Responsibility Areas To help the Manager with managing daily reservation operations Handling Telephone and emails VIP & Direct guest reservation handling Check the quality of data fed into PMS every day and daily work checklists & trackers


  • Jaipur, Rajasthan, India Moustache Escapes Full time

    Role - Reservations Executivelocation - JaipurCompany - Moustache EscapesExperience - 0-1 yearRoles and Responsibility Help guests to identify their ideal travel plans based on their interests and requirements Study and assimilate all information regarding travel destinations such as prices weather language activities etc Provide end-to-end service...


  • Jaipur, Rajasthan, India Marriott International, Inc Full time

    **Job Number** 24162723 **Job Category** Reservations **Location** Fairfield by Marriott Jaipur, Jai Singh Highway, Jaipur, Rajasthan, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Oversee accuracy of room blocks, reservations, and group market codes. Communicate company values...


  • Jaipur, Rajasthan, India Marriott International, Inc Full time

    **Job Number** 24054030 **Job Category** Reservations **Location** Jaipur Marriott Hotel, Ashram Marg Near Jawahar Circle, Jaipur, Rajasthan, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Oversee accuracy of room blocks, reservations, and group market codes. Communicate company...


  • Jaipur, India Blue Beds Full time

    **About the job** A boutique hospitality firm focusing on alternate lodging properties delivering a unique experience. - 10,000+ Guests from around the world. - 70% of sales generation via direct channels with 40% higher ADR than the competition. - TOP 3 TripAdvisor for the past 3 years. Nakshatra Jaipur - A boutique concept hotel with each room uniquely...


  • Jaipur, Rajasthan, India Alhind Tours and Travels Pvt Ltd Full time

    **Key Responsibilities**: - **Reservation & Booking**: Handle the complete booking process for flights, hotels, holiday packages, and other travel services as per customer preferences and requirements. - **Ticket Issuance**: Process ticket bookings, generate e-tickets, and ensure timely delivery to clients. - **Travel Documentation**: Prepare travel...


  • Jaipur, Rajasthan, India Marriott Full time

    Job Number 24150808 Job Category Reservations Location Jaipur Marriott Hotel Ashram Marg Near Jawahar Circle Jaipur Rajasthan India Schedule Full-Time Located Remotely N Relocation N Position Type ManagementJOB SUMMARYResponsible for soliciting and managing of reservations sales-related opportunities Manages and provides training and work assignments...