Senior Manager Ecommerce

Role Overview
:

We are looking for a dynamic and results-driven
Senior Manager – E-commerce (Key Account Management)
to lead strategic client relationships and drive growth across major e-commerce platforms. This role is central to our client success strategy,
requiring exceptional communication skills
, deep commercial acumen, and a proactive approach to managing client accounts.

You will serve as the primary point of contact for key clients, responsible for understanding their business goals, optimizing their presence across e-commerce channels, and delivering measurable results.

What you will get to learn

:

• How to build and scale e-commerce growth strategies across major marketplaces.
• Hands-on experience with platforms like Amazon, Flipkart, Nykaa, and Myntra.
• Client management and communication at a strategic leadership level.
• Cross-functional collaboration with creative, operations, and marketing teams.
• Data-driven decision making using real-time performance metrics.
• Exposure to the latest e-commerce trends, tools, and digital brand-building strategies.

Key Requirements

:

• 2–8 years of experience in key account management, client servicing, or e-commerce account handling.
• Strong understanding of the e-commerce ecosystem (marketplaces, D2C, digital marketing).
• Excellent verbal and written communication skills — a must-have.
• Proven track record of growing client accounts and achieving sales targets.
• Ability to analyze data, draw insights, and translate them into actionable strategies.
• Strong project management and organizational skills.
• Self-motivated, proactive, and client-obsessed.

Key Responsibilites:

• Client Relationship Management:
  Build and maintain strong, long-term relationships with key clients. Act as a strategic advisor and main point of contact for all e-commerce needs.
• Account Growth & Strategy:
  Understand client goals and develop tailored growth strategies to increase their visibility, sales, and profitability on e-commerce platforms like Amazon, Flipkart, Nykaa, Myntra, and others.
• E-commerce Execution Oversight:
  Coordinate with internal teams (catalog, content, operations, performance marketing, design) to ensure smooth execution of campaigns, listings, and platform operations.
• Business Analysis:
  Monitor account performance metrics, identify opportunities for growth, and create data-driven action plans. Prepare and present regular performance reports and insights to clients.
• Stakeholder Communication:
  Effectively communicate client needs and expectations internally while ensuring timely execution of deliverables. Provide clear updates and manage client expectations with professionalism.
• Cross-functional Collaboration:
  Work closely with cross-functional internal teams to ensure timely delivery and high-quality execution across all client touchpoints.
• Platform Knowledge:
  Stay updated on the latest trends, policies, and opportunities on e-commerce platforms to provide strategic direction to clients.

Preferred Qualifications:

• Experience working with or managing accounts on major Indian e-commerce platforms (Amazon, Flipkart, Nykaa, etc.).
• Prior agency experience or exposure to managing multiple brands simultaneously is a plus.

Company Description

Planout Group (previosuly 11 Seven Group) is a team of seasoned ecommerce consultants who specialize in providing innovative solutions to complex ecommerce challenges. With a client base of 50 brands and expertise in online marketplaces like Amazon and Flipkart, we focus on delivering measurable results to help businesses grow. Our customized strategies are tailored to the unique needs and goals of each brand, ensuring practical and effective solutions.