Dir, HR Business Delivery PTNR

Syneos Health is a leading fully integrated biopharmaceutical solutions organization built to accelerate customer success. We translate unique clinical, medical affairs and commercial insights into outcomes to address modern market realities.  

Every day we perform better because of how we work together, as one team, each the best at what we do. We bring a wide range of talented experts together across a wide range of business-critical services that support our business. Every role within Corporate is vital to furthering our vision of Shortening the Distance from Lab to Life.

Discover what our 29,000 employees, across 110 countries already know.

WORK HERE MATTERS EVERYWHERE

Why Syneos Health

• We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program.
• We are committed to our Total Self culture – where you can authentically be yourself. Our Total Self culture is what unites us globally, and we are dedicated to taking care of our people. 
• We are continuously building the company we all want to work for and our customers want to work with. Why? Because when we bring together diversity of thoughts, backgrounds, cultures, and perspectives – we're able to create a place where everyone feels like they belong. 

Job Responsibilities

Job Summary

Provides HR consulting and coaching to business leaders, addressing people and cultural challenges. Supports organizational change, including talent integration during mergers and restructuring. Advocates for HR programs by communicating value and managing smooth rollouts. Collaborates with talent management on workforce planning, succession, and development initiatives.

Impact and Contribution:

This role provides strategic vision and tactical direction across their area or organization. Focuses on overseeing responsibilities, planning, prioritizing, and managing the performance of direct and indirect reports. Manages both managers and individual contributors to achieve operational goals. Contributes to

operational plans with measurable impact on short-term department results. Possesses deep knowledge in a specific discipline and practical experience managing processes, projects, and tactics.

Core Responsibilities

• Lead and develop a high-performing team to deliver efficient, scalable, and globally aligned HR services fostering a high-performance culture and supporting career growth.

• Provide strategic operational direction to ensure consistent execution of HR processes.

• Foster a culture of collaboration, accountability, and continuous improvement across HR operations.

• Drive key business initiatives, support annual HR processes, and deliver direct-line support to select leaders.

• Direct the daily operations of the HR Business Delivery Partner team for the assigned business line, ensuring alignment with business unit and functional priorities.

• Oversee the execution of core HR processes (e.g., compensation, performance reviews, bonus cycles) to ensure consistency, compliance, and timeliness.

• Monitor and improve service delivery metrics, identifying opportunities for process optimization and automation.

• Conduct regular performance reviews, provide feedback, and implement development plans to build team capabilities.

• Promote a collaborative and inclusive team environment that values diversity and innovation.

• Support efficient and scalable HR Services. Provide high-quality HR services aligned to specific business unit and functional priorities that meet global HR standards, while reinforcing employee and manager self-service.
• Lead Annual HR Cycles. Oversee and ensure the successful execution of core annual HR

processes—including performance reviews, compensation planning, and bonus administration— by collaborating with aligned teams to maintain consistency, timeliness, and compliance across the organization.

• Provide Strategic HR Support to Key Leaders. Serve as a primary HR contact for designated leaders and HR Partners, offering expert counsel on complex employee relations matters and talent strategies. Support the implementation of key business initiatives and act as an escalation point for high-impact or sensitive HR issues. Leads and coordinates the execution of annual HR

processes—including performance evaluations, compensation planning, and bonus administration—to ensure timely, consistent, and effective delivery aligned with organizational goals.

• Provide strategic HR support to assigned leaders and HR partners by offering expert guidance on complex employee relations issues and talent strategies, while also serving as a point of escalation and supporting the implementation of key business initiatives.

• Understand the BU's operating environment and apply awareness of the BU's goals and objectives when designing workforce plans (including restructuring)

• Support the ongoing relationships with the aligned HRBPs and BU leaders to drive employee engagement at the business unit level.

• Support the HRBP/Lead with data insights regarding the workforce and solutioning business challenges to translate them into talent actions.

• Collaborate with PSN Team. Work closely with a diverse, global/regional PSN team to ensure alignment with organizational goals, direct in-market support and delivery at scale around the world.

• Work Cross-Functionally with HRBPs and Leads. Support and engage with HRBPs and other stakeholders to ensure effective, scalable and consistent delivery of core HR services, including annual programs, key metric reporting aligned to assigned teams, and talent strategies.

• Enhance Employee Engagement. Support initiatives that enhance employee engagement, including targeted team talent strategies and other key business initiatives.

• Coach Managers and Employees. Provide performance guidance and engagement counsel to managers and employees, fostering a supportive and productive work environment.

Qualifications

Education Requirements

Min/Preferred Education Level Description

Minimum 4 Year / Bachelors Degree

Bachelor's degree in human resources, Business

Administration, or a related field; master's degree preferred.

Additional Qualifications

• Progressive HR experience, that includes leadership or managerial role.

• Proven track record in HR operations, team leadership, and cross-functional collaboration.

• Strong analytical, organizational, and communication skills.

• Proficient in utilizing data analysis tools, techniques and methods to interpret datasets and determine a direction forward.

• Ability to target communication to specific audiences demonstrating strong executive presence.

Appreciation for composure under pressure.

• Experience working in a global, matrixed organization with diverse teams.

• Experience with data-driven decision making.

• Experience in managing cross-cultural teams and understanding of global HR practices.

Get to know Syneos Health

Over the past 5 years, we have worked with 94% of all Novel FDA Approved Drugs, 95% of EMA Authorized Products and over 200 Studies across 73,000 Sites and 675,000+ Trial patients.

No matter what your role is, you'll take the initiative and challenge the status quo with us in a highly competitive and ever-changing environment. Learn more about Syneos Health.
 

Additional Information

Tasks, duties, and responsibilities as listed in this job description are not exhaustive.  The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description. The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above.   Further, nothing contained herein should be construed to create an employment contract.  Occasionally, required skills/experiences for jobs are expressed in brief terms. Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees.  The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job.