Regional Collection Manager
5 days ago
Role & responsibilities
Portfolio Management
Monitor and manage the collections performance (bucket-wise: X-bucket, 1-30, 31-60, 61-90, 90+ DPD).
- Track and reduce delinquency levels and non-performing assets (NPAs).
Ensure region meets monthly, quarterly, and yearly collection targets.
Team Management
Recruit, train, and lead a team of Area Collection Managers, Collection Officers, and third-party agencies.
- Provide regular coaching and performance reviews to team members.
Drive productivity and morale across the regional collection team.
Agency & Vendor Management
Appoint and manage third-party collection and recovery agencies.
- Ensure adherence to code of conduct, compliance norms, and SLA.
Regularly evaluate agency performance and take corrective actions where required.
Legal & Recovery
Coordinate with legal teams for issuance and execution of SARFAESI, legal notices, and other recovery measures.
Drive recovery from written-off or hard bucket accounts through legal, repossession, and settlement strategies.
MIS & Reporting
Maintain and report key performance indicators (KPI) to senior management.
- Analyze collection trends and suggest corrective action plans.
Ensure accurate and timely data entry in collection systems.
Compliance & Customer Interaction
Ensure all collection activities comply with RBI, NHB, and other regulatory guidelines.
- Address escalated customer issues with empathy and tact, while protecting company interests.
Qualifications & Experience
- Graduate/Postgraduate in Finance, Business Administration, or related field.
- 610 years of experience in retail lending collections, preferably in affordable housing, LAP, or mortgage segment.
- Proven track record in managing collections across multiple locations.
Skills & Competencies
- Strong knowledge of housing finance operations and recovery processes.
- Leadership and people management skills.
- Analytical thinking and data-driven decision-making.
- Familiarity with legal recovery tools like SARFAESI, arbitration, etc.
- Willingness to travel extensively within the region.
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