Regional Collection Manager

6 days ago

Mumbai, Maharashtra, India Easy Home Finance (EHFL) Full time

Role & responsibilities

  1. Portfolio Management

  2. Monitor and manage the collections performance (bucket-wise: X-bucket, 1-30, 31-60, 61-90, 90+ DPD).

  3. Track and reduce delinquency levels and non-performing assets (NPAs).

  4. Ensure region meets monthly, quarterly, and yearly collection targets.

  5. Team Management

  6. Recruit, train, and lead a team of Area Collection Managers, Collection Officers, and third-party agencies.

  7. Provide regular coaching and performance reviews to team members.

  8. Drive productivity and morale across the regional collection team.

  9. Agency & Vendor Management

  10. Appoint and manage third-party collection and recovery agencies.

  11. Ensure adherence to code of conduct, compliance norms, and SLA.

  12. Regularly evaluate agency performance and take corrective actions where required.

  13. Legal & Recovery

  14. Coordinate with legal teams for issuance and execution of SARFAESI, legal notices, and other recovery measures.

  15. Drive recovery from written-off or hard bucket accounts through legal, repossession, and settlement strategies.

  16. MIS & Reporting

  17. Maintain and report key performance indicators (KPI) to senior management.

  18. Analyze collection trends and suggest corrective action plans.

  19. Ensure accurate and timely data entry in collection systems.

  20. Compliance & Customer Interaction

  21. Ensure all collection activities comply with RBI, NHB, and other regulatory guidelines.

  22. Address escalated customer issues with empathy and tact, while protecting company interests.

Qualifications & Experience

  • Graduate/Postgraduate in Finance, Business Administration, or related field.
  • 610 years of experience in retail lending collections, preferably in affordable housing, LAP, or mortgage segment.
  • Proven track record in managing collections across multiple locations.

Skills & Competencies

  • Strong knowledge of housing finance operations and recovery processes.
  • Leadership and people management skills.
  • Analytical thinking and data-driven decision-making.
  • Familiarity with legal recovery tools like SARFAESI, arbitration, etc.
  • Willingness to travel extensively within the region.

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