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Regional Debt Recovery Manager

2 days ago

Mumbai, Maharashtra, India TVS Credit Services Ltd Full time

Job Purpose:

To drive the debt management for all products at the regional level and ensure sustainability of the business

through timely collection & recovery

Managerial Responsibilities:

  • Recruit and train the debt management team for effective collections & recovery
  • Monitor & review the activities of the regional debt management team for achievement of collections targets
  • Ensure adherence to collection processes in the region, i.e., system allocation, tracking, monitoring delayed cash deposition, identifying & reporting fraudulent practices

Functional Responsibilities:

  • Implement debt management strategies at the regional level for efficient
  • collections and recovery of outstanding loans
  • Authorize payouts and roll out collection payout structure policy
  • Monitor and ensure adherence to collection process and take preventive action against erring agencies / agents; discontinue agencies based on performance
  • Ensure cost effective collections in the region; test and implement different collection models such as tele calling, etc.
  • Act as a SPOC between Legal, Residual & Collections team
  • Partner with regional sales & credit team to ensure quality sourcing
  • Analyze collection patters, identify trouble spots in the ongoing programs, and coordinate with the Program Head for taking corrective actions
  • Ensure effective collections from DCC and micro market
  • Ensure all higher bucket accounts with outstanding amounts are actioned legally
  • Minimize loss on sale of repossessed vehicles; monitor the loss line provision from time to time

Experience:

12-15 years of experience in handling consumer loan collections (preferably in CD)

Functional Competencies:

  • Ability to work with integrated systems used for tracking & monitoring
  • collections
  • Analytics and Market Intelligence
  • Problem solving and decision-making skills
  • Operational execution

Behavioral Competencies:

  • Relationship Management (critical for retaining key customers)
  • Strong communication and interpersonal skills
  • People Management skills