Training Lead

Job Title: Lead Learning & Development

Location: Thane

Experience Required: Years

Roles and Responsibilities:

As the Lead Learning & Development, you will play a key role in designing, delivering, and managing training programs for health insurance products and wellness initiatives. You will be responsible for ensuring that employees, agents, and channel partner teams are well-equipped with the latest knowledge and skills. Your expertise will help enhance the understanding of products, drive behavioral improvements, and ensure continuous professional development across the organization.

Key Responsibilities:

Product Training for Health Insurance & Wellness:

• Design and deliver training programs on health insurance products for employees, agents, and channel partners.
• Stay updated with product changes and ensure training content is aligned with the latest offerings.
• Conduct industry benchmarking and evaluate various Health Insurance (HI) and Wellness products.
• Travel PAN India to conduct training sessions for employees, agents, and partners.

Behavioral Training for Sales and Non-Sales Employees:

• Develop and implement customized soft-skill training programs for both sales and non-sales teams.
• Lead workshops to improve customer service, communication, and professional conduct.
• Continuously assess and refine training programs using feedback and performance data.

Training for Agents and Channel Partner Employees:

• Create and deliver training tailored to agents and channel partners, enabling them to effectively sell health insurance products.
• Address the unique needs of agents through focused and practical training modules.

Campus Recruitment & Onboarding:

• Facilitate onboarding and orientation programs for new hires, promoting company culture and opportunities.
• Support continuous learning and professional development programs for new employees.

BQP License Exam Preparation:

• Develop and deliver preparatory training to ensure employees and agents pass the IRDAI licensing exams.
• Provide study materials and conduct preparatory workshops to help candidates succeed.

Content Creation for Training & Awareness:

• Create product comparison tools and concise product one-pagers for the sales team.
• Develop engaging training materials such as presentations, manuals, and e-learning modules.
• Execute awareness campaigns to promote understanding of health insurance among employees and clients.

Planning & Reporting:

• Design and implement a comprehensive Learning & Development strategy aligned with company goals.
• Prepare and share monthly analytics and dashboards to track training outcomes and effectiveness.
• Maintain a calendar of training sessions and development programs.

Skills and Qualifications:

• Proven experience in Learning & Development, preferably in the insurance or financial services industry.
• Strong knowledge of health insurance products and regulatory requirements.
• Excellent communication and presentation skills.
• Proficiency in multimedia tools and e-learning platforms.
• Strong organizational, project management, and team-handling abilities.
• Ability to design and deliver effective, engaging training programs.

Educational Qualification:

• Graduation or MBA/PGDM (HR specialization).
• Extensive experience in Learning & Development within the insurance or financial services sectors.

Why Join Us?

• A dynamic environment where your contributions directly influence employee and organizational growth.
• Opportunities to work with a diverse, cross-functional team across India.

If you're passionate about shaping the future of learning and development in the health insurance space, we invite you to apply