Expert Training Specialist

2 weeks ago

Thāne, Maharashtra, India beBeeTrainer Full time ₹ 80,00,000 - ₹ 1,00,00,000

At our organization, we strive to simplify the complexities of personal finance. Our mission is to empower individuals to improve their relationship with money.

We offer a range of products related to banking, loans, and investments that leverage technology to provide seamless and user-friendly experiences for our customers. Whether it's managing savings accounts, credit cards, or making payments, our goal is to make financial management easier and more accessible.

Our story began in 2019 when our founder identified a need for customer-centric experiences in personal finance. Since then, we've been working tirelessly to create a modern experience that empowers individuals to take control of their finances.

Today, we have over 2.7 million users on our platform who have benefited from our features such as automatic spending tracking, transparent design, and rewarding experiences. We're committed to continuing this journey and creating a more inclusive and transparent financial ecosystem.

We're looking for a dynamic Trainer to lead impactful training programs across new hires, existing team members, and supervisory staff. This role is critical in improving performance through structured training interventions, product knowledge assessments, and continuous upskilling.

Key Responsibilities:
  • Conduct onboarding and induction programs for new joiners, ensuring smooth assimilation into company culture, policies, and tools.
  • Deliver training on soft skills, process, product, and systems, evaluating learning effectiveness through assessments, quizzes, and role-plays.
  • Collaborate with Quality and Operations teams to identify performance gaps, design and execute targeted refresher sessions and skill-enhancement modules.
  • Track pre- and post-training performance to measure impact and efficacy.

The ideal candidate will possess a strong understanding of instructional design fundamentals, Kirkpatrick model, and 360° feedback evaluation. Proficiency in MS Excel, PowerPoint, and LMS platforms is also essential.

Brownie points for experience mentoring juniors or managing agency/vendor partners, exposure to credit or payment products, and familiarity with predictive models.

Requirements:
  • Bachelor's degree in any discipline.
  • Minimum 4-6 years of experience in training delivery, preferably in customer service or product-based environments.
  • Strong communication and facilitation skills.
  • Proficiency in MS Excel, PowerPoint, and LMS platforms.
  • Exposure to QA and performance improvement frameworks is a plus.

This is an exciting opportunity for a skilled Trainer to join our team and contribute to our mission of empowering individuals to improve their relationship with money.

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