Contingent Workforce Management Coordinator

Job Description:

Position Title

CWM Coordinator

Function/Group

Global Shared Services (GSS)

Location

Mumbai

Shift Timing

1.30 pm to 10.30 pm

Role Reports to

Sr Manager

Remote/Hybrid/in-Office

Hybrid

ABOUT GENERAL MILLS

We make food the world loves: 100 brands. In 100 countries. Across six continents. With iconic brands like Cheerios, Pillsbury, Betty Crocker, Nature Valley, and Häagen-Dazs, we've been serving up food the world loves for 155 years (and counting). Each of our brands has a unique story to tell.

How we make our food is as important as the food we make. Our values are baked into our legacy and continue to accelerate

us into the future as an innovative force for good. General Mills was founded in 1866 when Cadwallader Washburn boldly bought the largest flour mill west of the Mississippi. That pioneering spirit lives on today through our leadership team who upholds a vision of relentless innovation while being a force for good. For more details check out

General Mills India Center (GIC) is our global capability center in Mumbai that works as an extension of our global organization delivering business value, service excellence and growth, while standing for good for our planet and people.

With our team of 1800+ professionals, we deliver superior value across the areas of Supply chain (SC) , Digital & Technology (D&T) Innovation, Technology & Quality (ITQ), Consumer and Market Intelligence (CMI), Sales Strategy & Intelligence (SSI) , Global Shared Services (GSS) , Finance Shared Services (FSS) and Human Resources Shared Services (HRSS).For more details check out

We advocate for advancing equity and inclusion to create more equitable workplaces and a better tomorrow.

JOB OVERVIEW

Function Overview

Global Shared Services (GSS) enables General Mills to compete and win every day with a relentless focus on service excellence. Our Shared Services model leverages domain excellence to drive scaled cost-efficient delivery. We do that by delivering our services with a balance between cost and capability; increasing productivity through optimized processes and tools; and upholding company standards, policies, and practices. GSS touches virtually every aspect of the General Mills enterprise, including EmployeeServices, Business Services, Global Workforce Solutions, and Global Data Governance Services.

For more details about General Mills please visit this Link

Purpose of the role

The CWM Coordinator will play a crucial role in supporting the Global Contingent Workforce Management (CWM) Program. This position is responsible for ensuring the smooth onboarding of contingent workers, managing inquiries through the ServiceNow Case Management system, and performing system updates in Workday VNDLY. The ideal candidate will possess strong attention to detail, excellent organizational skills, and a continuous improvement mindset.

KEY ACCOUNTABILITIES

• Onboarding Support:
• • Manage and execute the onboarding process for contingent workers, ensuring compliance with local regulations and company policies.
• Coordinate with hiring managers, vendors, and other stakeholders to gather necessary information and documentation.
• Monitor and track the progress of onboarding tasks, proactively addressing any issues or delays.
• Support equipment provisioning and system access request processes, leveraging both manual and automated methods.
• ServiceNow Case Management:
• • Serve as the first point of contact for inquiries submitted through the ServiceNow Case Management form.
• Triage and categorize inquiries, ensuring accurate and timely responses.
• Escalate complex issues to the appropriate team members or departments.
• Maintain a comprehensive knowledge base of common questions and solutions.
• Workday VNDLY System Updates:
• • Perform system updates in both the EWM (External Workforce Management) and SOW (Statement of Work) modules of Workday VNDLY.
• Ensure data accuracy and integrity through regular audits and reconciliations.
• Identify and resolve system-related issues, escalating to the appropriate technical teams as needed.
• Support the implementation of system enhancements and upgrades.
• Continuous Improvement:
• • Identify opportunities to streamline processes and improve efficiency within the CWM program.
• Participate in process improvement initiatives, contributing ideas and solutions.
• Document and maintain standard operating procedures (SOPs) for key tasks.
• Stay up-to-date with industry best practices and emerging trends in contingent workforce management.

MINIMUM QUALIFICATIONS

• Education:
• • Bachelor's degree or equivalent experience.
• Experience:
• • 2+ years of experience in administrative support, HR, or a related field.
• Experience with contingent workforce management processes and systems preferred.
• Familiarity with Workday VNDLY or similar vendor management systems is a plus.
• Skills:
• • Strong attention to detail and accuracy.
• Excellent organizational and time management skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Problem-solving and analytical skills.
• Continuous improvement mindset.

PREFERRED QUALIFICATIONS

• Experience working with global teams and diverse cultures.
• Knowledge of employment laws and regulations in the US, Canada, and India.
• Experience with Workday VNDLY.
• Experience with ServiceNow Case Management system.

Competencies:

• Attention to Detail: Thoroughness in accomplishing a task through concern for all areas involved, no matter how small. Monitors and checks work or information and plans and organizes time and resources efficiently.
• Continuous Improvement: Demonstrates a commitment to continuously improving processes, systems, and services. Seeks opportunities to enhance efficiency and effectiveness.
• Communication: Effectively conveys information and ideas through clear and concise written and verbal communication. Listens actively and responds appropriately.
• Collaboration: Works effectively with others to achieve common goals. Shares information and resources, and supports team decisions.
• Problem Solving: Identifies and analyzes problems, develops solutions, and implements them effectively.

Company Overview:

We exist to make food the world loves. But we do more than that. Our company is a place that prioritizes being a force for good, a place to expand learning, explore new perspectives and reimagine new possibilities, every day. We look for people who want to bring their best — bold thinkers with big hearts who challenge one other and grow together. Because becoming the undisputed leader in food means surrounding ourselves with people who are hungry for what's next.