Lead ServiceNow Developer

Alcor is seeking a highly skilled Lead ServiceNow Developer with deep expertise in Discovery, Service Mapping, CMDB/CSDM, and integrations. This role requires both hands-on technical delivery and leadership in guiding junior developers and peers.

You will play a critical role in driving Discovery, CMDB governance, integrations, and service mapping implementations. The Lead Developer will ensure our CMDB is a reliable foundation for Event Management, AIOps, and IT Operations.

Key Responsibilities

Discovery & Service Mapping

• Lead the implementation and optimization of ServiceNow Discovery and Service Mapping.
• Create and troubleshoot patterns and probes for complex infrastructure components.
• Configure Cloud Discovery (AWS, Azure, GCP) including tag governance and policy alignment.
• Leverage Discovery and CMDB Admin Workspaces for monitoring, troubleshooting, and optimizing discovery schedules.
• Design and maintain Service Maps to support operational, change, and impact analysis.
• Troubleshoot and optimize MID Server communication, ensuring high availability and secure connectivity.

CMDB & CSDM Governance

• Ensure CMDB integrity by designing and implementing CMDB governance processes.
• Align CMDB with CSDM standards for service modelling and impact analysis.
• Configure and maintain Service Graph Connectors, Identification & Reconciliation Engine (IRE) rules, and robust transform maps.
• Drive CMDB compliance and audits, ensuring data quality, completeness, and accuracy.

Integration & Automation

• Implementation experience of Agent Client Collector (ACC)
• Experience of REST integrations, PowerShell, and JavaScript for automation and workflows.

Leadership & Collaboration

• Provide technical leadership and guidance to ServiceNow developers.
• Conduct peer reviews, enforce coding best practices, and drive knowledge sharing across the team.
• Collaborate with cross-functional stakeholders (network, cloud, security, and operations teams).
• Participate in Agile ceremonies and ensure sprint deliverables are met with high quality.

Required Experience & Skills

• 7+ years of ServiceNow development and implementation experience.
• Strong expertise in:
• ServiceNow Discovery & Service Mapping (pattern design & troubleshooting).
• CMDB/CSDM frameworks and governance.
• MID Server architecture and troubleshooting.
• Service Graph Connectors, IRE Rules, and Transform Maps.
• REST/SOAP integrations, JavaScript, and PowerShell scripting.
• Agent Client Collector (ACC).
• Solid understanding of network communication protocols, credential management, firewalls, and security models.
• Experience with Cloud Discovery, Tag Governance, and CMDB optimization.
• Experience in Agile/Scrum delivery environments.
• Excellent problem-solving and troubleshooting skills.

Preferred Qualifications

• ServiceNow Certified Implementation Specialist Discovery and Service Mapping.
• ServiceNow Certified Application Developer / System Administrator.
• Experience with Cloud Discovery (AWS, Azure, and GCP).
• Strong knowledge of CMDB health reporting and governance frameworks.

Youll Work With

• Architects, Developers, and Platform Engineers within the ServiceNow team.
• IT Operations, Infrastructure, Cloud, and Security teams.
• Business stakeholders ensuring alignment of CMDB and discovery data with business needs.

Youre Good At

• Leading technical teams and mentoring peers.
• Designing scalable, resilient ServiceNow solutions.
• Anticipating risks and proactively troubleshooting issues.
• Communicating complex technical concepts in clear, business-friendly terms.
• Driving continuous improvement and governance practices across CMDB and Discovery.