Area Head- Sales
1 week ago
The role holder will be responsible for operating & managing the business at the Spoke location (Delhi NCR) - which will include request management, clinician engagement, lead management, smooth delivery of all services, billing, front-end staff management, logistics coordination and complaint escalation
- To ensure end-to-end delivery of services at the allocated Spoke location
- Regularly engage with clinicians & specialty team to generate new leads
- Liaison with Spoke operations staff, nursing TLs, physio TLs & other caregivers to brief the team on specific requirements for each patient
- Overall coordination within hospitals for managing pharmacy & pathology services (Medication dispatch, sample testing acknowledgment etc)
- Ensure efficient allocation of transportation and tracking of front-end delivery staff (GDA/ Nurse / Physiotherapist) deployed for all patients
- To provide support to all HODs and service delivery heads for all selection, training, staff duty change arrangements and intimation.
- Ensure smooth billing, collection & reconciliation of payments for all services
- Support the Service Delivery Head in creating & improving processes & protocols, training need identification for staff & controlling attrition
- Support Business managers - to drive revenue & cost initiatives
- Identify the scope of improvements at all customer touch points
- Prepare all MIS/ Analysis related to Spoke operations, employees & customers
- Accountability for timely registration and closure of complaints
Interested Candidates can share their resume at
Candidates from the Healthcare Industry will be preferred.
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