Area Head- Sales

1 week ago

Delhi NCR, India MAX@Home (Max Healthcare) Full time ₹ 20,00,000 - ₹ 25,00,000 per year

The role holder will be responsible for operating & managing the business at the Spoke location (Delhi NCR) - which will include request management, clinician engagement, lead management, smooth delivery of all services, billing, front-end staff management, logistics coordination and complaint escalation

  • To ensure end-to-end delivery of services at the allocated Spoke location
  • Regularly engage with clinicians & specialty team to generate new leads
  • Liaison with Spoke operations staff, nursing TLs, physio TLs & other caregivers to brief the team on specific requirements for each patient
  • Overall coordination within hospitals for managing pharmacy & pathology services (Medication dispatch, sample testing acknowledgment etc)
  • Ensure efficient allocation of transportation and tracking of front-end delivery staff (GDA/ Nurse / Physiotherapist) deployed for all patients
  • To provide support to all HODs and service delivery heads for all selection, training, staff duty change arrangements and intimation.
  • Ensure smooth billing, collection & reconciliation of payments for all services
  • Support the Service Delivery Head in creating & improving processes & protocols, training need identification for staff & controlling attrition
  • Support Business managers - to drive revenue & cost initiatives
  • Identify the scope of improvements at all customer touch points
  • Prepare all MIS/ Analysis related to Spoke operations, employees & customers
  • Accountability for timely registration and closure of complaints

Interested Candidates can share their resume at

Candidates from the Healthcare Industry will be preferred.

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