Support Associate – Fintech

5 days ago

Gurgaon, Haryana, India dc853901-91b6-45f1-8dcf-deebd848b804 Full time ₹ 3,00,000 - ₹ 6,00,000 per year

Job Title: Customer Support – Fintech

Department: Customer Support / Operations

Location: Sector 66, Gurgaon

About the Role

We are looking for a Customer Care Executive to support customers using our fintech products and services. This role involves resolving queries, managing customer issues, and ensuring a smooth user experience. The position requires strong communication skills, attention to detail, and an understanding of digital financial services.

Responsibilities

  • Handle customer interactions through phone, email, chat, and social media.
  • Support customers with onboarding, account setup, KYC processes, and transactions.
  • Resolve queries related to payments, refunds, failed transactions, and product usage.
  • Escalate complex cases to internal teams such as Operations, Risk, Compliance, and Technical Support.
  • Document all interactions and resolutions in CRM and ticketing tools.
  • Guide customers on product features, updates, and secure usage practices.
  • Ensure compliance with company policies and financial regulations during every interaction.
  • Achieve targets related to response time, resolution time, and customer satisfaction.
  • Share customer insights and feedback with product and operations teams.

Required Qualifications

  • Bachelor's degree in Business, Finance, Communications, or a related field (preferred).
  • Minimum 1 years of customer service experience, preferably in fintech, banking, or payments.
  • Strong verbal and written communication skills.
  • Ability to remain calm and professional in fast-paced or high-pressure situations.
  • Familiarity with digital payments, wallets, UPI, cards, or banking operations.
  • Experience using CRM tools, ticketing systems, and MS Office/Google Workspace.
  • Problem-solving ability with strong attention to detail.
  • Multilingual skills (as applicable to the region) are an added advantage.

How to Apply

Interested candidates can apply directly here or alternatively, you may share your resume and details directly with me via email or WhatsApp for faster processing.

  • Customer Support Associate

    1 week ago

    Gurgaon, Haryana, India SalarySe Full time ₹ 2,40,000 - ₹ 3,60,000 per year

    At SalarySe, we're on a mission to make money work harder for India's salaried professionals. We provide UPI-based credit, financial wellness tools, and rewards to empower employees.Role OverviewWe're looking for a Customer Support Associate to be the first point of contact for our users, resolving queries, ensuring smooth onboarding, and delivering a great...

  • Customer Support Associate

    6 days ago

    Gurgaon, Haryana, India Mylo Family Full time ₹ 2,50,000 - ₹ 3,50,000 per year

    Seeking a highly skilled professional to join our team as an Associate/Sr. Associate – Voice/Chat Support Leading E commerce companyThis role involves providing exceptional customer service and support via phone, handling inbound inquiries about disputed transactions. The successful candidate will validate identity, initiate effective communication,...

  • Senior Finance Associate

    2 weeks ago

    Gurgaon, Haryana, India Tenb Fintech Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Job Description: Sr. Associate - FinanceLocation: GurgaonDepartment: Finance & AccountsReports To: Finance ManagerRole OverviewWe are looking for a smart and detail-oriented Sr. Associate Finance to support core accounting operations, statutory compliance, and day-to-day financial reporting. The ideal candidate should have strong hands-on experience in GST,...

  • Customer Care Executive – Fintech

    5 days ago

    Gurgaon, Haryana, India Career Hotspot & Services Full time ₹ 25,000 - ₹ 30,000 per year

    Job Title: Customer Care Executive – FintechDepartment: Customer Support / OperationsLocation: Sector 66, GurgaonAbout the RoleWe are looking for a Customer Care Executive to support customers using our fintech products and services. This role involves resolving queries, managing customer issues, and ensuring a smooth user experience. The position requires...

  • Business Development Manager

    3 days ago

    Gurgaon, Haryana, India GROW LOTUS FINTECH PVT LTD Full time ₹ 6,00,000 - ₹ 9,00,000 per year

    Job Description: Business Development Manager (BDM)Company: Grow Lotus Fintech pvt ltdEmployment Type: Full-timeAbout Grow Lotus FintechGrow Lotus Fintech is an innovation-driven financial technology company focused on delivering next-generation digital financial solutions. We blend advanced technology, user-first design, and data-driven insights to empower...

  • Marketing Associate

    2 weeks ago

    Gurgaon, Haryana, India Accumn Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Accumn, A Yubi Company is looking for a Senior Marketing Associate to join our product marketing team. Drive go-to-market strategies, positioning, and messaging to ensure product adoption and customer engagement. They collaborate with product, sales, and design teams to translate features into value-driven narratives that fuel...

  • Customer Support Associate

    3 days ago

    Gurgaon, Haryana, India Kareer Hubb Full time ₹ 2,88,000 - ₹ 4,20,000 per year

    Customer Support AssociateJob Details:* 5 days working* 2 Rotational off* Rotational shifts* Both Side cabs* Salary: up to 35k CTC* Location : Gurgaon* Age up to 35 years* NEED IMMEDIATE JOINERS Under Graduate / Graduate both can applyfresher / experience both can applyExperience Should be international process (voice / non voice)CALL HR HARPREET Job Type:...

  • Customer Support Executive

    6 days ago

    Gurgaon, Haryana, India Adrianaa services Full time ₹ 3,00,000 - ₹ 4,20,000 per year

    Position Overview:Job Title: Customer Support Executive (CSE)Department: Customer Support / OperationsLocation: Golf Course Extension Road, Sector 66, Gurugram (Head Office)No. of Openings: 2Salary Range: ₹25,000–₹35,000 per monthExperience Required: 2–3 years in Fintech, Banking & NBFC ExperiencePreferred Qualification: Minimum GraduateExperience...

  • Customer Support Associate

    2 days ago

    Gurgaon, Haryana, India Cubnet Services Full time ₹ 4,08,000 per year

    Post: Customer Support Associate* Location: Gurgaon* Shift timings: Rotational Shifts* Working Days: 05 Days (Rotational which includes night shifts too)* Weekly Offs: 02 Days (Rotational; not fixed sat-sun)PERKS & BENEFITS* Incentives: Performance Based* PF & Medical Benefits* Both Side Cab ServiceELIGIBILITY CRITERIA* Bachelor's degree in any field*...

  • Customer Support Executive/tele-marketing Executive

    2 weeks ago

    Gurgaon, Haryana, India People Services Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Telesale executive (backend sales) - Minimum 1 year of exp in banking/insurance/loan/Fintech industry Customer support executive - minimum 6 months experience in fintech industry only.(With rotational shifts) Required Candidate profileA bachelor's degree in administration or a related fieldExcellent interpersonal & communication skillsSuperior product...