Collections Manager

20 hours ago

Tiruchi, Tamil Nadu, India Kaarlo Training & HR Solutions Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Description

  • The Recovery Manager is responsible for overseeing the recovery of overdue accounts and ensuring effective debt collection strategies are in place.
  • This role involves managing a team of recovery agents, developing and implementing recovery processes, and ensuring compliance with legal and regulatory requirements.
  • The Recovery Manager will work closely with other departments to minimize financial losses and maintain positive customer relationships.
Requirements

Debt Recovery Management:

  • Develop and implement effective debt recovery strategies and processes.
  • Monitor and manage the performance of the recovery team to achieve targets and objectives.
  • Ensure timely and efficient recovery of overdue accounts.

Team Leadership:

  • Lead, coach, and mentor the recovery team to enhance their performance and productivity.
  • Conduct regular performance reviews and provide constructive feedback.
  • Foster a positive and motivated team environment.

Compliance and Risk Management:

  • Ensure all recovery activities comply with legal and regulatory requirements.
  • Identify and mitigate risks associated with debt recovery.
  • Maintain up-to-date knowledge of relevant laws and regulations.

Customer Relations:

  • Handle escalated cases and negotiate repayment plans with customers.
  • Maintain positive relationships with customers while ensuring debt recovery.
  • Resolve disputes and issues related to overdue accounts.
  • Reporting and Analysis
  • Prepare regular reports on recovery performance and present findings to senior management.
  • Analyze recovery data to identify trends and areas for improvement.
  • Implement changes based on analysis to improve recovery rates.

Collaboration:

  • Work closely with other departments, such as Finance, Legal, and Customer Service, to support recovery efforts.
  • Coordinate with external agencies and legal representatives when necessary.
Benefits

Career Growth

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