Collection Manager

1 week ago

Tiruchi, Tamil Nadu, India Amico chits private limited Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Job Summary

The Collection Manager will be responsible for leading the company's efforts to manage and recover delinquent chits/accounts while maintaining positive customer relationships. This role requires strong leadership, deep knowledge of debt recovery best practices, and a commitment to achieving high collection targets while ensuring compliance with internal policies and legal regulations.

Key Responsibilities

1. Team Leadership & Management

  • Lead and Mentor: Recruit, train, and manage a team of Collection Officers/Executives, setting clear performance expectations and collection targets.
  • Performance Monitoring: Conduct regular performance reviews, one-on-one coaching, and field visits to optimize team efficiency and adherence to protocols.
  • Workflow Optimization: Allocate accounts and portfolios efficiently to team members based on location, delinquency level, and collector skill set.

2. Strategy & Operations

  • Develop Collection Strategy: Create and implement effective collection policies, strategies, and procedures to minimize Non-Performing Assets (NPAs) and bad debt.
  • Delinquency Management: Proactively manage and execute strategies for accounts in various delinquency buckets (e.g., 30+ DPD, 60+ DPD).
  • Legal Compliance: Ensure all collection activities strictly comply with the Chit Funds Act, local laws, and ethical standards, protecting the company's reputation.
  • Negotiation: Personally handle high-value or escalated/critical delinquent accounts, negotiating effective repayment plans.

3. Reporting & Analysis

  • Data Analysis: Utilize advanced Excel and collection software to analyze collection performance data, identify trends, and forecast future delinquency risks.
  • Reporting: Prepare accurate daily, weekly, and monthly reports on key metrics such as collection efficiency, resolution rates, and outstanding balances for senior management.
  • System Integrity: Ensure accurate and timely logging of all collection calls, visits, and negotiations in the collection management system.

Required Skills & Qualifications

  • Education: Bachelor's degree (B.Com, BBA, Finance, or a related field preferred).
  • Experience: Minimum 5 years of experience in collections, credit control, or accounts receivable, with at least 2 years in a managerial or supervisory role, preferably within the Chit Fund, NBFC, or banking sector.
  • Leadership: Proven ability to lead, motivate, and manage a high-performing collection team.
  • Communication: Excellent verbal and written communication skills in English and Tamil (or relevant local language).
  • Technical Proficiency: Strong analytical skills and expertise in MS Excel (pivot tables, VLOOKUP) and collection management software.
  • Knowledge: Comprehensive understanding of the Chit Funds Act and regulatory guidelines concerning debt collection.
  • Personal Attributes: High level of integrity, strong negotiation skills, and ability to remain composed under pressure.

Job Types: Full-time, Permanent, Fresher

Pay: ₹15, ₹30,000.00 per month

Benefits:

  • Health insurance
  • Paid sick time
  • Provident Fund

Work Location: In person

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