Retail Showroom Manager

1 week ago

Cochin, Kerala, India Stories Homes Full time ₹ 5,00,000 - ₹ 15,00,000 per year

Key Responsibilities:

1. Sales & Business Development:

  • Drive showroom sales to meet or exceed monthly and annual targets.
  • Analyze sales trends and identify opportunities for business growth.
  • Implement effective strategies to maximize average bill value, upselling, and cross-selling.
  • Coordinate with marketing for local promotional activities and campaigns.
  • Track competitor activities and provide inputs for pricing and promotions.

2. Customer Experience Management:

  • Ensure an exceptional and personalized customer experience at all times.
  • Manage customer inquiries, complaints, and escalations professionally.
  • Maintain long-term relationships with premium clients, architects, and interior designers.
  • Ensure the showroom ambience and visual presentation meet brand and luxury standards.

3. Team Management:

  • Supervise, train, and motivate showroom sales executives and support staff.
  • Conduct regular performance reviews, coaching, and skill development sessions.
  • Maintain proper staff schedules and ensure adequate coverage during peak hours.
  • Encourage team collaboration, accountability, and a customer-first culture.

4. Merchandising & Product Display:

  • Coordinate with the visual merchandising team to maintain attractive product displays.
  • Monitor stock movement and ensure best-selling items are always available.
  • Plan periodic re-arrangements and new product launches in the showroom.
  • Ensure product pricing, tags, and display information are up-to-date and accurate.

5. Inventory & Operations Management:

  • Manage stock levels and coordinate with the warehouse and procurement teams.
  • Oversee inward and outward stock movement, billing accuracy, and delivery schedules.
  • Conduct regular audits to minimize damages, pilferage, and stock variances.
  • Ensure all operational processes (billing, CRM entries, POS usage, etc.) are followed correctly.

6. Reporting & Administration:

  • Prepare daily/weekly/monthly sales and performance reports.
  • Track and report on conversion ratios, walk-ins, footfalls, and order status.
  • Maintain discipline, punctuality, and adherence to company policies.
  • Coordinate with HR, Accounts, and Logistics teams for administrative requirements.

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