Showroom Manager
6 days ago
Key Responsibilities:
1. Sales & Business Development
- Achieve monthly, quarterly, and annual showroom sales targets.
- Develop and implement strategies to maximize walk-ins, conversion rates, and average transaction values.
- Identify opportunities to upsell and cross-sell furniture, home décor, and related products.
- Maintain knowledge of market trends, competitor products, and pricing to ensure showroom competitiveness.
2. Customer Relationship Management
- Ensure customers receive personalized attention and a premium buying experience.
- Resolve customer queries, complaints, and escalations promptly and professionally.
- Build long-term client relationships with architects, interior designers, and corporate clients.
- Oversee after-sales support including delivery, installation, and service coordination.
3. Showroom Operations
- Oversee daily operations of the showroom, ensuring smooth workflow and adherence to SOPs.
- Manage stock levels, product display, and ensure the showroom is visually appealing and aligned with brand standards.
- Coordinate with the supply chain and warehouse for timely product availability and replenishment.
- Monitor billing, invoicing, and compliance with financial transactions.
4. Team Management
- Lead, train, and motivate the sales and support staff.
- Allocate sales targets and track individual/team performance.
- Conduct regular team meetings, performance reviews, and training sessions on product knowledge and customer service.
- Foster a positive and performance-driven work culture.
5. Marketing & Promotions
- Coordinate with the marketing team for showroom promotions, festive offers, and campaigns.
- Plan and execute in-store events, product launches, and visual merchandising strategies.
- Leverage digital platforms and social media to attract potential customers.
6. Reporting & MIS
- Prepare regular reports on sales performance, customer feedback, footfall analysis, and competitor activities.
- Provide inputs to senior management on pricing, product mix, and market opportunities.
- Track KPIs such as sales conversion ratio, customer satisfaction index, and stock turnover.
Job Type: Full-time
Pay: ₹45, ₹60,000.00 per month
Benefits:
- Cell phone reimbursement
- Internet reimbursement
Ability to commute/relocate:
- Cochin, Kerala: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Retail sales: 10 years (Required)
- Furniture sales: 4 years (Required)
Work Location: In person
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