Senior Technical Service Manager

5 days ago

Bengaluru, Karnataka, India SAP Full time ₹ 9,00,000 - ₹ 12,00,000 per year
ABOUT THE TEAMTHE ROLE
  • Primary contact for the customer regarding technology discussions
  • Own the technical discussions with the customer and act as the orchestrator of experts to obtain expertise from the SAP delivery organization as required.
  • Ownership & detailed understanding of the customer landscape managed within ECS & understand interdependencies between systems (both within ECS and beyond).
  • Support the CDM and the TechOps teams for execution of the service delivery plan and calendar.
  • Analyze customer technical requirements and organize / co-ordinate experts from ECS Delivery team and drive those topics to resolution to the satisfaction of the customer.
  • Present the intricacies of the private offering, technical details, and engagement model to internal and external stakeholders.
  • Support the customer or SAP services teams to build customer-specific cloud roadmaps that cover topics around Infrastructure Architecture, Technical Managed services, security, and integration.
  • Guide customers on all technical aspects like Business Continuity, Security & Compliance, Networks, etc.
  • Assess customer security and network requirements to make sure the SAP security architecture framework can meet customer requirements.
  • Conduct Technical & operational reviews (monthly) to measure the progress against defined Cloud architecture & roadmap; establish and drive resolution plans to resolve issues and problems to completion.
  • Support the migration roadmap together with partners, System Integrators, and or SAP Professional Services.
  • Comprehensive knowledge on S/4HANA architecture, conversion, migration path, methodology and tools.
  • Understanding of various SAP cloud solutions and integration scenarios of SAP systems with BTP, Ariba, Successfactors etc.
EDUCATION AND QUALIFICATION / SKILLS AND COMPETENCIES
  • Bachelor's degree or higher in one of the following areas: Computer Science, Engineering, Information Management.
  • High proficiency in customer communications and presentations is required.
  • High proficiency in the SAP product portfolio, offerings, and industry solutions.
  • Good understanding of SAP solutions (releases, platform interdependencies, etc.)
  • Good understanding of operational aspects (Application or Technical) of SAP solutions in a cloud environment.
  • Good understanding of capabilities of at least one Hyperscale Clouds (AWS; MS Azure or GCP).
  • Willingness to undertake customer-related travel on short notice.
WORK EXPERIENCE
  • 8 years of experience with SAP Basis administrative duties REQUIRED.
  • 8 years of customer-facing SAP Technical Consulting experience.
  • 8 years of solution design, enterprise architecture, and or SAP implementation.
  • SAP NetWeaver, OS/DB migration, SAP HANA, TOGAF certifications are plus.
  • Experience and certifications with IaaS Providers (AWS, MS Azure, or GCP) are an advantage.
  • SAP HANA and S/4 HANA skills would be very helpful but not mandatory.
  • Cloud security including Cyber Security, Encryption, and key management knowledge is preferred.


SAP

  • Senior Technical Service Manager

    5 days ago

    Bengaluru, Karnataka, India SAP Full time ₹ 15,00,000 - ₹ 20,00,000 per year

    We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...

  • Manager, Technical Partner Services

    5 days ago

    Bengaluru, Karnataka, India Palo Alto Networks Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Your Career Manager, Technical Partner Services Summary In the role of Manager, Technical Partner Services, you will be responsible for managing all aspects of the global Technical Partner Manager (TPM) team. This includes identifying partner service delivery gaps in knowledge and performance, helping partners increase the attach rate of their branded...

  • Technical Service Manager

    1 week ago

    Bengaluru, Karnataka, India JLL Full time

    Job DescriptionAssistant Technical Services ManagerWhat this job involves:Leading Technical ServicesYou will be responsible for delivering superior technical services overseeing all operations of all building systems, ensuring they run efficiently, safely, and cost-effectively. In an exciting and dynamic environment, you'll achieve excellence in managing...

  • Senior Technical Service Manager

    5 days ago

    Bengaluru, Karnataka, India SAP Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    ABOUT THE TEAMTHE ROLEPrimary contact for the customer regarding technology discussions Own the technical discussions with the customer and act as the orchestrator of experts to obtain expertise from the SAP delivery organization as required. Ownership & detailed understanding of the customer landscape managed within ECS & understand interdependencies...

  • Nursing Manager

    5 days ago

    Bengaluru, Karnataka, India Athulya Senior Care Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Company DescriptionAthulya Senior Care is dedicated to providing safe and happy ageing for seniors through various specialized care services. Our premium and luxurious senior care facilities across South India offer assisted living, home care, palliative care, transition care, dementia care, and more. With 24x7 clinical supervision, dietitian-managed...

  • Nursing Manager

    7 days ago

    Bengaluru, Karnataka, India Athulya Senior Care Full time

    Job DescriptionCompany DescriptionAthulya Senior Care is dedicated to providing safe and happy ageing for seniors through various specialized care services. Our premium and luxurious senior care facilities across South India offer assisted living, home care, palliative care, transition care, dementia care, and more. With 24x7 clinical supervision,...

  • Technical services manager

    1 week ago

    Bengaluru, Karnataka, India JLL Full time US$ 5,00,000 - US$ 10,00,000 per year

    JLL empowers you to shape a brighter way.  Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where...

  • Technical services manager

    5 days ago

    Bengaluru, Karnataka, India JLL Full time US$ 1,50,000 - US$ 2,00,000 per year

    JLL empowers you to shape a brighter way .Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they...

  • Technical services manager

    7 days ago

    Bengaluru, Karnataka, India JLL Full time US$ 9,00,000 - US$ 12,00,000 per year

    JLL empowers you to shape a brighter way.  Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where...

  • Technical Product Development Lead

    2 weeks ago

    Bengaluru, Karnataka, India beBeeProduct Manager Full time ₹ 20,93,114 - ₹ 24,41,340

    Job Opportunity\We are seeking a highly experienced leader to spearhead the development of our AI-powered products. As a key member of our team, you will be responsible for defining and driving the roadmap of these products, translating customer needs and market opportunities into scalable, technically feasible solutions.\About the Role\You will develop and...