Manager, Technical Partner Services

1 day ago

Bengaluru, Karnataka, India Palo Alto Networks Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Your Career

Manager, Technical Partner Services

Summary

In the role of Manager, Technical Partner Services, you will be responsible for managing all aspects of the global Technical Partner Manager (TPM) team. This includes identifying partner service delivery gaps in knowledge and performance, helping partners increase the attach rate of their branded services and Palo Alto Networks products. In addition to helping partners improve their services delivery capabilities, this role will be responsible for coordinating enablement opportunities, directly engaging with Palo Alto Networks Technical Assistance Center and Palo Alto Networks Professional Services, and representing Technical Partner Services to country and theatre leadership. Additionally, the Manager, Technical Partner Services will be responsible for the performance of their employees (the Technical Partner Managers) who maintain working relationships with the ASC/APS partners as well as internal stakeholders. In this role you will need to have a thorough understanding of the channel business model, Global Support infrastructure, Professional Services infrastructure and have strong analytical skills. The ideal candidate will have an eye for detail and be able to operationalize the strategic direction of the Authorized Support Center Program and the Authorized Professional Services Program, utilizing relevant data to analyse performance and areas for improvement. You will need to effectively communicate with various teams, including the Partner Services Program office, senior leadership, Partner Services Theater Delivery teams, account teams and partner leadership. This individual will need to be highly adaptable and will need to be comfortable working with US-based leadership, as necessary.

This position will report to the Sr. Manager, Global Delivery Lead, Global Partner and Technical Team.

Your Impact

  • Identify operating strategies that help partners to contribute to realising the corporate strategic goal of expanding our partner ecosystem.

  • Help Identify, develop, and implement operational processes for the team including program auditing and coaching, process improvement and adherence, and training.

  • Develop and apply analytics that identifies areas of improvement opportunities; create processes that help close identified partner performance gaps.

  • Effectively manage the global Technical Partner Managers.

  • Analyse the day-to-day operations of our

  • Must be comfortable leading both formally and informally across the organization to challenge the status quo and developing better ways to support the Technical Partner Managers, Partner Services Managers and our ASC Partners.

  • Strategically represent partner needs into the Program Office to drive future program improvements.

  • Develop and implement innovative enablement strategies to ensure consistently excellent ASC & APS Partner interactions.

  • Develop, communicate, and manage ASC & APS Partner Programs initiatives and product development objectives.

  • Analyse metrics to identify opportunities for improvement with respect to ASC & APS Partner performance, program objectives, etc.

  • Communicate effectively with partners, stakeholders, and colleagues to drive performance excellence within the ASC & APS programs.

  • Resolve issues in creative ways, exercise judgment in selecting methods and techniques to obtain solutions.

  • Identifies and recommends best practices in the areas of partner management, partner selection and engagement.

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