Partner Technical Advisor

Bangalore, Karnataka, India

Date posted

Sep 08, 2025

Job number

1872485

Work site

Up to 100% work from home

Travel

0-25%

Role type

Individual Contributor

Profession

Technical Support

Discipline

Technical Support Advisory

Employment type

Full-Time

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.

Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.

We are looking for an individual who is a service delivery focused subject matter expert. You will be responsible for frontline engineer or delivery partner support staff technical readiness and process compliance. You will provide in-depth technical & subject matter expertise for one or more products, services, or scenarios all while driving delivery excellence in a collaborative environment to achieve superior customer outcomes. Your primary accountability is to the support staff and managers on the teams you work with. This opportunity enables and promotes career growth as a recognized technical SME.

This role is flexible in that you can work up to 100% from home.

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Required Qualifications:

• 4+ years in system development, network operations, software support, IT, consulting or technical troubleshooting experience

o OR Bachelor's degree in Information Technology (IT), Computer Science, Business Administration, Electrical Engineering, or Business Leadership AND 3+ years in system development, network operations, software support, IT, consulting or technical troubleshooting experience.

• 3+ years of prior product, customer support and/or technical support experience

o OR equivalent experience

Language Qualification

English Language: fluent in reading, writing and speaking.

Core Qualifications & Skills

1. Technical Expertise
   
   Cloud Technologies: Experience with Microsoft 365, Azure, Active Directory, ADFS, SSO, Azure MFA, and Defender suite (Endpoint, Identity, Cloud Apps)
   
   Troubleshooting Skills: Strong problem-solving across Windows Networking, PKI, DNS, Group Policy, and certificate services

2. Certifications (Nice to Have)

3. SC-900, AZ-500, MS-900, AZ-900, AI-900

4. Azure 533 certification preferred for identity-focused roles.

5. Experience Requirements

6. 3+ years in technical support or service delivery roles

7. Experience in large enterprise environments users)
8. Prior exposure to Microsoft stack or comparable technologies

• Team Readiness & Development: You will ensure timely case resolution by driving engineer readiness based on skills-gap analysis and product needs.
• Case Management (Delivery Excellence): You will perform case reviews and customer wellness checks; ensure process compliance and progression of cases to help solve increasingly complex technical issues.
• Managing Collaborative Activities: Mentor engineers to be more effective collaborators (cross-team and cross-technologies/lines of business).
• Supportability Activities: You will contribute to customer self-help and volume deflection initiatives through activities like input on top pain areas and producing troubleshooting guides/readiness content to help with volume deflection.
• Process Improvement: Collaborate with stakeholder teams to provide product and process improvement feedback.

Role Responsibilities:

• Provide technical coaching and mentorship to Delivery Partner (DP) engineers
• Drive readiness and process compliance
• Manage escalations, case reviews, and wellness checks
• Contribute to supportability initiatives and readiness content
• Participate in triage calls, product group escalations, and DP reviews
• Conduct interviews for new PTA hires
• Lead community building across technical role
• Ability to collaborate across teams and technologies
• Customer-centric mindset with a focus on delivery excellence
• Willingness to work in a hybrid or remote setup
• Strong communication and documentation skills

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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Industry leading healthcare

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Educational resources

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Discounts on products and services

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Savings and investments

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Maternity and paternity leave

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Generous time away

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Giving programs

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Opportunities to network and connect

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.