Senior Technical Service Manager

6 days ago

Bengaluru, Karnataka, India SAP Full time ₹ 9,00,000 - ₹ 12,00,000 per year
ABOUT THE TEAMTHE ROLE
  • Primary contact for the customer regarding technology discussions
  • Own the technical discussions with the customer and act as the orchestrator of experts to obtain expertise from the SAP delivery organization as required.
  • Ownership & detailed understanding of the customer landscape managed within ECS & understand interdependencies between systems (both within ECS and beyond).
  • Support the CDM and the TechOps teams for execution of the service delivery plan and calendar.
  • Analyze customer technical requirements and organize / co-ordinate experts from ECS Delivery team and drive those topics to resolution to the satisfaction of the customer.
  • Present the intricacies of the private offering, technical details, and engagement model to internal and external stakeholders.
  • Support the customer or SAP services teams to build customer-specific cloud roadmaps that cover topics around Infrastructure Architecture, Technical Managed services, security, and integration.
  • Guide customers on all technical aspects like Business Continuity, Security & Compliance, Networks, etc.
  • Assess customer security and network requirements to make sure the SAP security architecture framework can meet customer requirements.
  • Conduct Technical & operational reviews (monthly) to measure the progress against defined Cloud architecture & roadmap; establish and drive resolution plans to resolve issues and problems to completion.
  • Support the migration roadmap together with partners, System Integrators, and or SAP Professional Services.
  • Comprehensive knowledge on S/4HANA architecture, conversion, migration path, methodology and tools.
  • Understanding of various SAP cloud solutions and integration scenarios of SAP systems with BTP, Ariba, Successfactors etc.
EDUCATION AND QUALIFICATION / SKILLS AND COMPETENCIES
  • Bachelor's degree or higher in one of the following areas: Computer Science, Engineering, Information Management.
  • High proficiency in customer communications and presentations is required.
  • High proficiency in the SAP product portfolio, offerings, and industry solutions.
  • Good understanding of SAP solutions (releases, platform interdependencies, etc.)
  • Good understanding of operational aspects (Application or Technical) of SAP solutions in a cloud environment.
  • Good understanding of capabilities of at least one Hyperscale Clouds (AWS; MS Azure or GCP).
  • Willingness to undertake customer-related travel on short notice.
WORK EXPERIENCE
  • 8 years of experience with SAP Basis administrative duties REQUIRED.
  • 8 years of customer-facing SAP Technical Consulting experience.
  • 8 years of solution design, enterprise architecture, and or SAP implementation.
  • SAP NetWeaver, OS/DB migration, SAP HANA, TOGAF certifications are plus.
  • Experience and certifications with IaaS Providers (AWS, MS Azure, or GCP) are an advantage.
  • SAP HANA and S/4 HANA skills would be very helpful but not mandatory.
  • Cloud security including Cyber Security, Encryption, and key management knowledge is preferred.


Location:

SAP

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