Service Delivery Manager
1 day ago
We look forward to welcoming dynamic individuals to our team
Overall Job Description
• Handle following duties at Branch: Trade-Business related, Non-Trade Related & General Banking operations related.
• Looking after client servicing at the branch lobby
• Checking KYC documents on new client Account opening forms.
• Onboarding of new acquired clients through welcome call and audit on Sales process.
• Managing TAT for all service & operational transactions
• Activation of clients on net banking and other non-branch channels.
• Business lead generation and passing to relevant sales channel.
• Managing overall client satisfaction score card for the branch.
• Authorization & audit checks for all operation transactions
Education and Work Experience Requirements:
EDUCATION
Essential requirement: Graduate in any extrerm and preferance will be given to MBA
WORK EXPERIENCE
Essential requirement: 2-3 years banking industry experience with atleast 1-2 year of branch banking operation experience
Any specific requirements
• Understanding of KYC Norms
• Passing the Online exam on service proficiency
Desired Behavioral / Functional Traits
• Proficient in local language & English.
• Service attitude & Customer centric approach
• Proactive in achieving the sales target.
• Process oriented with in depth knowledge on operations processes
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