Service Delivery Manager

1 day ago


Chamoli Haldwani Pithoragarh, India Indusind Bank Full time ₹ 5,00,000 - ₹ 15,00,000 per year

We look forward to welcoming dynamic individuals to our team

Overall Job Description

• Handle following duties at Branch: Trade-Business related, Non-Trade Related & General Banking  operations related.

• Looking after client servicing at the branch lobby

• Checking KYC documents on new client Account opening forms.

• Onboarding of new acquired clients through welcome call and audit on Sales process.

• Managing TAT for all service & operational transactions

• Activation of clients on net banking and other non-branch channels.

• Business lead generation and passing to relevant sales channel.

• Managing overall client satisfaction score card for the branch.

• Authorization & audit checks for all operation transactions

Education and Work Experience Requirements:

EDUCATION

Essential requirement: Graduate in any extrerm and preferance will be given to MBA

WORK EXPERIENCE

Essential requirement: 2-3 years banking industry experience with atleast 1-2 year of branch banking operation experience

Any specific requirements

• Understanding of KYC Norms

• Passing the Online exam on service proficiency

Desired Behavioral / Functional Traits

• Proficient in local language & English.

• Service attitude  & Customer centric approach

• Proactive in achieving the sales target.

• Process oriented with in depth knowledge on operations processes


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