Collector (US Collections Process)
4 days ago
Job Description:
We are seeking a skilled and dedicated Collector to join our team. Preferably, Candidate shouldve a strong background in US collections process along with good knowledge about FDCPA. Candidate should have US Collections process experience for at least 6 months. Responsibilities:
- Who can do collect debt from US customers against their pending bills.
- Update and maintain accurate records of all repossession activities and customer interactions.
- Excellent negotiation, analytical, and leadership skills.
- Provide exceptional customer service while handling sensitive and sometimes difficult situations.
- Follow company policies and procedures, as well as applicable laws and regulations, at all times.
- Establish and manage payment plans with debtors when appropriate.
- You will be making outbound calls to US customers for debt collections.
Requirements:
- Undergraduate/Graduate with strong communication skills.
- Ability to work independently and make sound decisions in high-pressure situations.
- Excellent problem-solving abilities and attention to detail.
- Proficiency in computer/laptops.
- Should be ok with 24*7 work environment.
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