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US Collections Specialist

2 weeks ago

Noida, Uttar Pradesh, India BIZ2X Platform Private Limited Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Job Description

Role: US Collection Specialist

Location: Noida

Timming: 7:00 PM - 4:00 AM

Apply Here:

Key Responsibilities:

  • Generate and manage in-house leads from business owners seeking

financing.

  • Interface with small business owners to assess their financing needs and

recommend suitable financing solutions.

  • Guide prospective clients through the financing process, from prequalification

to closing.

  • Handle documentation, coordinate with internal teams, and resolve

customer queries efficiently.

  • Demonstrate the ability to close deals while meeting customer

expectations.

  • Conduct rigorous follow-ups and closely monitor all stages of renewals,

including contacting delinquent customers or those eligible for

additional funding.

  • Work with customers to ensure timely repayment, negotiate new

payment terms and address other collection-related issues.

  • Track promised payments to ensure receipt.
  • Use Sales and Collections portals to monitor progress.
  • Maintain high call volumes, adhere to renewal and collection call models

and performance standards, and utilize skip tracing for default

customers.

  • Develop strategies to increase collections and manage outstanding

accounts.

  • Collaborate effectively with team members and supervisors to ensure

smooth departmental operations.

  • Meet crucial deadlines consistently.
  • Work closely with credit underwriters during the underwriting process.
  • Communicate and follow up with clients regularly.
  • Meet or exceed team productivity goals.
  • Ensure high levels of client satisfaction by providing prompt responses

and solutions to their challenges.

  • Possess strong phone contact handling skills and active listening

abilities.