OTC - Collections Specialist

An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives. Come join the excellence

Overview

The Collections Specialist will be responsible for Primarily responsible for Cash Collections & AR process, follow-up for payments with customers to pay their outstanding debts within their credit terms. Use effective communication techniques in dealing with delinquent customers, handling & resolving customer queries.

Responsibilities

Main Responsibilities

• Analyze customer account balances
• Ensure that the individual cash targets are met on a monthly basis, thereby helping the team in achieving the overall cash target.
• Handle inbound queries - helping customers with copies of invoices, statements & additional documentation.
• Investigate, route and escalate & Resolve customer disputes
• Record collection activity information in [Collections Workflow System] including. collection call / e-mail details, promise to pay (for performance, target and cash forecasting), dispute details, general requests and enquires.
• Create customer dunning letters automatically via ERP / [Collections Workflow System] and send electronically / print and dispatch to customers
• Need to actively monitor and follow-up customers whose aging becomes severe.
• Prepare customer files for legal action
• Identify and recommend write off (or write back of credit balances) for uncollectable debt where appropriate
• Obtained payment details and help in allocation of the payments by coordinating with the Accounts Receivables, to avoid accumulation of Unallocated and unidentified cash received.
• Receive and validate credit assessment requests for existing & new customers
• Monitor existing customer and portfolio credit risk
• Apply cash remittances & credits/ adjustments
• Match related debits & credits within A/R ledger, in accordance with the agreed rules and procedures
• Identify short payments/deductions made by the customer from remittances and raise required transactions in ERP to reflect short payments
• Contact customers for missing or incomplete remittance detail in order to allocate customer payments
• Apply discounts for direct deposit (DD) payments and/or penalties for non-DD
• Process payment rejections (e.g., returned cheques, unpaid direct debits, rejected credit card payments) and raise appropriate adjustments on the A/R ledger resulting from the rejected payment

Qualifications

Main Requirements

• 4+ years accounting experience in a multinational environment
• 3 years of experience in OTC
• Prior experience in Workday or similar ERP

Desired Skills & Abilities

• Strong skills in MS Office Suite specifically Excel and Word
• Excellent Voice & Communication skills
• Work with high volume in a systematic way
• With positive attitude, a team player
• Quick learner and can work under pressure
• High degree of integrity, both personally and professionally
• Understand and deliver on agreed SLA's and KPI's - highlight potential risks in advance and ensure all compliance and controls are being met
• Ability to drive projects & achieving monthly SLAs
• Experience in Transitioning / Setting up Accounting Processes in Shared Service Delivery Model
• Team management skills an advantage

Education Requirements

Bachelor of Commerce [B. Com (Hons)] or Any degree specialization in Accounts, MBA, M. Com, CA

If you are passionate about technology, love personal growth and opportunity, come see what TNS is all about

TNS is an equal opportunity employer. TNS evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.