Lead Technical Program Manager

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Lead Technical Program ManagerAbout the role 

This position will be a regional lead for India as part of our Program Management Guild. Working with over 1000 Technical Program Managers, Program Managers, and Project Managers to build community and upskill our members. This global audience is led locally by community of practice leads at offices around the world. The Global PM Guild Team is comprised of regional leads around the world. This role will interact with the Global PM Guild Team daily and be the representative to our membership in India.

Create training materials and facilitates workshops on common Project and Program Management, Lean, and Agile (Scrum and SAFe) methodologies

Work closely with regional offices around the world to create an engaged community focused on growing our people

Coordinate closely with local office-based Communities of Practice

Build community across all Mastercard Guilds that manage job families

Improve and promote delivery excellence across the organization

Manage budget tracking and overall allocation of funds within your region

Empower Guild members to identify potential process improvements, and suggests proactive strategies for consideration by program leadership 

Looked to as first point of contact for your Guild region and the source of truth for updates and guidance providing career development opportunities for all guild members

Understands the business strategy and designs approaches within the Guild region to be credible and influential with teams and programs

Coach guild members to improve the following:

Building large scale enterprise technical or engineering programs and products from inception to delivery and articulating the impact using metrics. 

Breaking down problems, organizing work, planning sprints, and delivering technical programs in agile delivery models (scrum, Kanban, etc.) 

Working with multiple scrum/delivery teams to build/improve ways of working and identify and mitigate risks or issues that may impact the plan 

Conduct meaningful retrospectives, create action plans to implement changes at the team level; coordinate with other TPMs in the program to align and plan potential actions to be implemented across the program 

Clearly articulate scope, timelines, dependencies, owners, actions, risks, and mitigations. Report progress to teams and senior leadership in regular cadence, potentially representing segments of or the entire program 

All about you 

Advanced interpersonal and networking skills to bring the right people together and facilitate problem solving for the organization

Advanced written communication and presentation skills for large and small audiences. We utilize mass communication through various channels – Microsoft Office365 and Salesforce.

Coaching Skills including individual coaching, group facilitation for upskilling, and group facilitation for problem solving.

Extensive experience on delivery teams as Scrum Master, Product Owner, or equivalent role is a must.

Bring enthusiasm to training and networking across the globe to help create delivery excellence. Looking for a person who continues to learn and grow independently.

You value psychological safety and bring an open mind and growth mindset; role model that in action and encourage others to do the same.

Experience with hands on detailed planning and execution of global events focused on education and problem solving.

Plan, lead, design and communicate large yearly initiatives with the intent of improving delivery excellence across the firm.

Have experience writing collaborative policy and procedures for project, program and product management.

Have experience writing guidance for tool usage (Aha and Jira a plus)

Support Talent Acquisition and career development efforts in your region to attract and retain high potential candidates

Experience operating autonomously across multiple teams, demonstrate critical thinking, and thought leadership 

Help guild members make trade-off decisions by considering all data including business goals, technical platform strategy, customer experience and maintainability.

Proven track record of data-driven decision making and applying continuous improvement methodologies 

Demonstrate experience building relationships, partnering with and influencing dependent teams while commanding the respect of the individuals you work with across the organization 

Familiarity with Aha and Jira preferred. Past coaching using tools is a plus.

Experience as a trainer or educator is a plus.

PMP certification is a plus.

Agile certifications are strongly preferred , PMI-ACP, IC Agile, or Scrum Alliance)

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

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