Senior Technical Program Manager

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Senior Technical Program ManagerOverview
The Mastercard Network & Digital Payment Services (part of Product and Engineering) team is looking for a Senior Technical Program Manager to define program strategies and to drive our eCommerce product and platform strategy forward by consistently innovating and problem-solving. You will manage implementation of multiple projects/programs ensuring product strategy goals and requirements are delivered with quality.
As Senior TPM, you will interact with product managers, Business Operations, Infrastructure, software development managers, developers, and senior leaders across partner teams in the Product and Engineering organization to deliver complex projects and programs. You will define roadmap deliverables, develop program execution plans, leader scrum teams, track and report on progress, anticipate risks, provide escalation management, make sound trade off decisions, and balance business needs versus technical constraints.
The ideal candidate is passionate about the customer experience journey, highly motivated, intellectually curious, analytical, and possesses an entrepreneurial mindset. You are expected to be detail oriented, with strong technical background and excellent problem-solving skills.
The Role:

• Act as Lead Technical Program Manager for managing deployment and end to end program delivery.

• Responsible for planning, execution, and delivery for an existing technology product or program

• Responsible for the end-to-end release engineering process for delivering new and updated software releases to our customers.

• Proactively manages the end-to-end delivery of engineering work though the engineering team and all dependent organizations

• Reports on progress, ensuring dependencies are covered

• Operates between teams and architectures while removing all blocking issues leading to a successful delivery

• Clearly articulate scope, timelines, dependencies, owners, actions, risks, and mitigations

• Responsible for deployment validation. Need to coordinate with multiple teams in case of any issues.

• Participate in the release cycle, which involves environments like Stage, ITF, MTF and prod.

• Participate in gating, implementation plan reviews, deployment validation, resolving all the issues and ensuring alignment across multiple Offshore and Onshore teams.

• Track which features and fixes are included in any given release to help delivery across customers.
Skills:

• Experience operating autonomously across multiple teams, demonstrated critical thinking, and thought leadership.

• Manage from the front, prioritize, and drive the bigger mission forward by translating vision into results.

• Demonstrated experience breaking down problems, organizing work, planning work/sprints, ability to work in a deadline-driven work environment, attention to detail, and ability to multitask and delivering technical programs in agile/waterfall delivery models.

• Coordination and organization skills and the ability to work with multiple stakeholders and vendors across locations to ensure success of the project

• Technical capability to effectively solve software engineering challenges. communicate with engineers, scope technical programs, and identify technical risks

• Knowledge of software engineering and operations best practices including coding standards, code reviews, source control management, build processes, testing, and operations

• 5+ years of software engineering, systems engineering, system architecture, or technical product/program management experience (in software project space).

• Implement Bitbucket branching and merging operations for configuration.

• Hands-on experience in Jenkins, Bitbucket and Splunk.

• Good to have PCF, SonarQube and Postman knowledge.

• Experience in eCommerce or Payment space (is nice to have)
Education:

• Bachelor's degree in Information Systems, Information Technology, Computer Science or Engineering or equivalent experience.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

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