Voice coach

Job Title: Voice & Accent TrainerLocation: GurgaonImmediate JoinerWork From OfficeUS Shifts (Night Shifts)One side cab (Post 8pm)Excellent communication skills requiredMust have BPO experience in US Process.Interested folks can share their CV- Call- Harshpreet Job Summary:We are seeking a skilled Voice and Accent Trainer to join our team and enhance the...

These roles, you will be responsible for:Deliver Language, Voice, and Accent & Soft skills classroom/virtual training (voice & nonvoice teams), support business through daily audits (voice / e-mail / chat)and floor activity by working closing with the team and business requestors.Reporting and tracking training effectiveness, project...

Job SummaryWe are seeking a motivated and articulate individual who helps individuals improve communication skills, often in a business or professional setting ,While meeting defined quality and productivity standards.Key Responsibilities (KRAs)Audit inbound/outbound customer calls to assess voice quality, clarity, pronunciation, grammar, tone, pace,...

Monitor &auditing calls,emails performed by the agents. Provide one to one feedback against monitored cases. Provide Floor Support an conduct Team Huddle to disseminate new updates &conduct refreshers Required Candidate profileExcellent communication skillsMin. 2 years exp. as a QA/Voice Coach with sound knowledge on QA tools in international...

Training (Talent Development) Analyst In these roles, you will be responsible for: · Deliver Language, Voice, and Accent & Soft skills classroom/virtual training (voice & non voice teams), support business through daily audits (voice / e-mail / chat)and floor activity by working closing with the team and business requestors. · Reporting and tracking...

In these roles you will be responsible for: Responsibilities: Deliver monthly Language, Voice and Accent classroom/virtual training, support business through daily call monitoring and floor activity by working closing with the team and business requestors.Reporting and tracking training effectivenessInterviewing new hiresRegular and continuous touch base...

Deputy Manager Role Overview:The Deputy Manager is accountable for overseeing a group of Assistant Managers to ensure service delivery, people management, and client expectations are met across all supported channels (voice, chat & email). This role drives consistency in execution, supports strategic initiatives, and acts as a key link between frontline...

• To look after 700 seats outbound call centre operations and deliver high productivity through controlling, monitoring, analyzing & reviewing system.• Determines call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; defining user requirements; establishing technical...

GLOBIVA is hiring for Team Leader.Location- Sector 18, Gurgaon (Haryana)6 days workingRotational shifts and Rotational week-offNote:- There is no night shift for female employeeKey Responsibilities:Performance Management:Drive the team to meet/exceed process KPIs:SLA (Service Level Agreement) adherenceAHT (Average Handling Time)CSAT (Customer Satisfaction...

Job Description Company Description WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400 global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare,...