Senior Assistant Customer Service

6 days ago

Bengaluru, Karnataka, India Globalfoundries Engineering Private Limited Full time ₹ 9,00,000 - ₹ 12,00,000 per year
Job Description

Job Responsibilities

Customer Management

  • Developing and maintaining positive relationships with Customers and Channel Partners
  • Supporting sales team to organize and take lead in customer teleconference and answering questions related to orders & shipments
  • Taking ownership of customer issues and following problems through to resolution.
  • Being the focal point of contact for B2B & Customer Portal related issues and questions
  • Educating customers on Global Foundries business practices and available systems

Revenue Management

  • Maximizing revenue via premium services fee collection and by preventing leakages
  • Highlighting to the Sales Team about the PO gap and keeping them informed of the customer issues

Order and Backlog Management

  • Entering specific information in Oracle, which may include purchase orders, pricing, quote, ship methods etc.
  • Managing the customer's backlog in Oracle
  • Working through cross-functional support team (Planning, CE, FAE, Finance, Quality, etc.) across global sites to resolve Customer and Fab related issues
  • Analyzing and managing on-time delivery for customer orders
  • Processing and responding to customer expedite requests, pull-ins and inquiries with regards to supply
  • Resolving production scheduling, shipping or invoicing problems; determining the validity of RMA claims, managing the outstanding AR issues, aged backlogs etc.
  • Ensuring that GlobalFoundries policies, legal regulations and audit requirements are met and maintained

Project Management

  • Managing B2B projects for customers
  • Initiating and participating in internal system upgrades and enhancements for continuous improvement programs through automation and process streamlining to achieve excellence
  • Performing all activities in a safe and responsible manner and supporting all Environmental, Health, Safety & Security requirements and programs

Required Qualifications:

  • Education: Bachelor's / Master's Degree
  • Experience: Order Management / Supply Chain
  • Years of Experience: 6 years of relevant order management experience preferably in the Semiconductor industry
  • Language: English (Exceptional in both written & verbal)
  • Chinese Speaking preferred

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