Sr. Front Office Assistant

2 weeks ago

Thiruvananthapuram, Kerala, India Gokulam grand trivandrum Full time ₹ 17,000 - ₹ 19,000 per year

Position Summary:

Gokulam Grand Trivandrum is seeking a dynamic and customer-focused Senior Front Office Assistant to join our Front Office team. The ideal candidate should have hands-on experience in front desk operations, excellent communication skills, and a strong working knowledge of IDS Next software. This role requires a proactive individual with a passion for hospitality and an ability to deliver seamless guest service experiences in a fast-paced business hotel environment.

Key Responsibilities:

  • Handle guest check-ins and check-outs efficiently using IDS Next software.
  • Manage front desk operations including reservations, room assignments, billing, and guest queries.
  • Provide prompt, courteous, and personalized service to guests throughout their stay.
  • Ensure all guest preferences and feedback are recorded and addressed appropriately.
  • Coordinate with housekeeping, bell desk, and other departments for smooth guest movement and room readiness.
  • Assist in handling VIP arrivals, group bookings, and special requests.
  • Maintain accuracy in guest records, reports, and daily front office logs.
  • Upsell hotel services such as dining, spa, transportation, and event spaces.
  • Ensure compliance with hotel policies, SOPs, and local hospitality regulations.
  • Train and mentor junior FOA staff as required.

Key Requirements:

  • Education: Diploma/Degree in Hotel Management or related field.
  • Experience: Minimum 2–3 years of experience in a front office role, preferably in a 4 or 5-star business hotel.
  • Software Skills: Strong knowledge and working experience with IDS Next is mandatory.
  • Communication: Excellent verbal and written communication skills in English; knowledge of Malayalam and Hindi is a plus.
  • Personality: Pleasant personality, well-groomed, and confident in handling guest-facing roles.
  • Flexibility: Willing to work in shifts, including weekends and holidays.

Job Types: Full-time, Permanent

Pay: ₹17, ₹19,000.00 per month

Benefits:

  • Food provided
  • Health insurance
  • Paid sick time
  • Paid time off
  • Provident Fund

Work Location: In person

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