Senior Manager OTC

Ready to shape the future of work? 
At Genpact, we don't just adapt to change—we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges. 
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment. 
Genpact (NYSE\: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at  and on LinkedIn, X, YouTube, and Facebook. 
Inviting applications for the role of Senior Manager, OTC
Qualified candidate will be responsible for the accurate and timely application of customer payments application and resolution of unapplied cash items according to established policies and procedures. Well known of customer collection strategies to reduce DSO.
Responsibilities

•    Lead and manage daily operations related to cash application, collections, and reconciliation, ensuring timely and accurate processing of payments (credit card, lockbox, direct deposits).

•    Allocate workloads effectively, monitor team productivity, and support staff in achieving KPIs and month-end targets.

•    Ensure all month-end activities are completed within agreed timelines and meet the highest quality standards, aligned with SLA and critical metric targets.

•    Drive transformation initiatives, including digital asset implementation, process benchmarking, and adoption of best practices to enhance efficiency and effectiveness.

•    Engage proactively with customers to understand and resolve pain points, ensuring a high level of satisfaction and service delivery.

•    Provide clear direction and mentorship to the team, fostering a learning culture and building a high-performing, collaborative environment.

•    Align team efforts with customer goals and consistently deliver on commitments.

•    Identify potential risks, take a proactive approach to mitigation, and implement predictive solutions.

•    Build and maintain strong customer relationships, improve Net Promoter Score (NPS), and contribute to revenue growth by retaining and expanding the existing book of business.

•    Train and mentor team members on best practices in collections, cash application, chargeback handling, and reconciliation.

•    Promote a respectful, inclusive, and performance-driven team culture focused on continuous learning and development.
Qualifications we seek in you
Minimum Qualifications

•    Excellent operating skills- People management, Client management and managing basic hygiene operations 

•    Sound knowledge of various digital technologies in the market- example RPA, AI, NLP and ML- Having implemented one / few of these will be a plus

•    Ability to prioritize and manage effectively across many competing and concurrent tasks

•    Exception verbal and written communication and Presentation skills. Should be able to prepare and present independently & confidently to senior leadership within GENPACT and Client organization
Preferred Qualifications/ Skills

•    Excellent verbal and written communication skills.

•    Quick learner and self-starter, capable of working independently or collaboratively. 

•    Detail oriented and the ability to maintain a high level of accuracy.

•    Demonstrated ability to analyse information, think critically, and solve problems.

Why join Genpact? 

•    Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation 

•    Make an impact – Drive change for global enterprises and solve business challenges that matter 

•    Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities 

•    Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day 

•    Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress 
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters\: Up. 
Let's build tomorrow together. 
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.  
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.