Senior General Manager- OTC

Job Description

Who we are?

Johnson Controls is the global leader for smart, healthy and sustainable buildings. At Johnson Controls, we've been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world's largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.

This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. We're helping to create a healthy planet with solutions that decrease energy use, reduce waste and make carbon neutrality a reality. Sustainability is a top priority for our company.

We committed to invest 75 percent of new product development R&D in climate-related innovation to develop sustainable products and services. We take sustainability seriously. Achieving net zero carbon emissions before 2040 is just one of our commitments to making the world a better place.

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Why JCI:

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How will you do it?

Job Description:

Manage Operational Performance

• Supervise the function of Customer Billing and supports Team Leads in Daily Operations
• Expertise in managing functions for Billing, Credit Rebill, Dispute Resolution and Invoice Uploads
• Identify and assess complex problems for area of responsibility
• Ensure smooth migrations identify potential process risks, establish mitigation/control plans, and monitor the impact.
• Plan, coordinate, and monitor operations performance on agreed upon SLAs and key metrics.
• Ensure Accuracy check and working on preventive and corrective actions with RCA
• Alignment to strategic direction set by senior management when establishing near-term goals
• Focus on driving quality with a view towards robust performance management, stakeholder feedback and active metrics management.
• Plan, direct, coordinate and oversee operations activities, ensuring development and implementation of efficient operations and cost optimized solutions to exceed operational goals.
• Develop and publish weekly / monthly / quarterly key performance Indicators (KPIs) to stakeholders and executive management
• Ensuring the team completes billing requirements to meet daily and month-end deadlines.
• Ensure regulatory requirements and Johnson Controls Internal Controls, Policies and Procedures are followed.
• Ensure timely (a) monthly/ quarterly / annual closing of books of accounts and support in Internal/External Audits
• Lead through transitions and increase organizational performance driving and embedding many competing initiatives

People Management

• Manage Team Leads and their teams depending on scope and complexity.
• Build high performing team and foster an inclusive environment.
• Accountable for performance management, talent development and succession planning
• Coordinate activities of team members engaged in processes and sub-processes to deliver
• Monitor Productivity and Efficiency of teams on Periodic Basis

Stakeholder Management

• Build & manage credible robust business relationships with key partners and stakeholders with a focus process maturity
• Work closely with relevant stakeholders to drive the Process strategy
• Support queries related to Billing disputes, Third Party Portals
• Monitor and communicate Process Health in a timely and effective manner through the monthly performance dashboard.
• Close communication and partnership with Internal Audit teams as well as Group External Auditors
• Responsible for RCA on Business escalations and provide active resolutions.

Drive Process Improvement Strategy

• Drive the defined process initiatives for center
• Act as a subject matter expert and support the teams with continuous improvement projects.

Education, Experience, Skills

• Bachelor's/Master's degree in Accounting, Finance or Business Administration.
• Continuous improvement training (e.g., LEAN / Six Sigma) desirable
• 3+ years of People management experience mandatory
• 7-10 years of experience in Cash & Collection Processes in a Global Environment
• Continuous Improvement mindset.
• Demonstrated ability to manage large teams and highly adept at building resiliency within them.
• Possess a strong customer service acumen.
• Self-starter with strong analytical, problem solving skills and initiative to achieve desired outcomes.
• Excellent verbal and written communication skills.
• Managed stakeholders with extensive experience working in a diversified industry environment.
• Experience working in a Shared Service Environment
• Managed 10+ team members across the full spectrum of Order to Cash
• Ability to work across diverse cultures and backgrounds

Core Competencies

Concept Strength:

• Identifies connections and interdependencies.
• Thinks creatively. Analyze complex situations and generate solutions.

Agile & Resilient:

• Cultivates innovation by experimenting and adapting, learning from failures, and overcoming limits.
• Creates clarity, optimism, and opportunities in the face of ambiguity, uncertainty and setbacks.

Change Management:

• Demonstrates openness to new approaches and ideas.
• Defends the necessary changes in the organization and helps others prepare for the impact and acceptance of such necessary changes.
• Progresses productively under conditions of change and ambiguity.

Process Mindset:

• Optimize and continuously improve financial processes and other businesses.
• The results are driven with a passion for continuous improvement.
• Can understand, develop, and adhere to processes, identification and implementation of simplification, standardization and process improvement while looking for proactive optimization.

Personality

• Global Working Experience
• Very strong in Interpersonal skills, planning and organizing skills, service orientation,
• Good communication, good in articulation, flexible and intellectual adaptability
• Delivery & Results focused, Customer Focus and passion for excellence
• Flexible with high level of integrity.

What we offer:

We offer an exciting and challenging position. Joining us you will become part of a leading global multi-industrial corporation defined by its stimulating work environment and job satisfaction. In addition, we offer outstanding career development opportunities which will stretch your abilities and channel your talents

Diversity & Inclusion Our dedication to diversity and inclusion starts with our values. We lead with integrity and purpose, focusing on the future and aligning with our customers' vision for success. Our High-Performance Culture ensures that we have the best talent that is highly engaged and eager to innovate. Our D&I mission elevates each employee's responsibility to contribute to our culture. It's through these contributions that we'll drive the mindsets and behaviors we need to power our customers' missions. You have the power. You have the voice. You have the culture in your hands.