Branch Head

3 days ago

Guwahati, Assam, India HNS Gold Full time

The Branch Head Business Development will be responsible for managing overall branch operations and driving business growth in Gold Buying, Gold Loan Settlement, and Silver Buying. This role requires strong leadership, customer engagement, and local marketing skills to ensure the branch achieves its monthly targets and delivers exceptional customer service.

Role & responsibilities

Business Development & Sales

  • Achieve monthly business targets in gold buying, gold loan settlement, and silver buying.
  • Identify and implement local marketing and promotional activities to generate walk-ins and leads.
  • Build and maintain strong relationships with local customers, gold loan customers, and channel partners.
  • Ensure telecalling, lead follow-ups, and customer reference programs are actively executed by the team.
  • Monitor competitor activities and market trends to stay ahead in pricing and offers.

Branch Operations & Team Management

  • Supervise daily branch operations and ensure smooth functioning.
  • Lead, motivate, and monitor branch staff (Sales Executives, Valuers, and CREs) for productivity and discipline.
  • Ensure timely opening/closing of branch and adherence to company SOPs.
  • Conduct daily team briefings and performance reviews.
  • Maintain hygiene, customer service quality, and professional environment at the branch.

Quality & Compliance

  • Ensure strict vigilance on gold valuation, purity testing, and prevention of fraudulent activities.
  • Monitor all transactions to ensure transparency, accuracy, and adherence to company policies.
  • Verify documentation, weight, and purity testing results before business closure.
  • Maintain records and ensure audit readiness of all branch transactions.

Reporting & Coordination

  • Send daily/weekly business performance reports to Regional Head/HO.
  • Coordinate with the marketing, operations, and finance teams for smooth execution of branch activities.
  • Suggest local strategies for improving walk-ins and conversions.

Preferred candidate profile

  • Graduate / Post-Graduate .
  • 36 years of experience in gold-buying, gold-loan, or financial retail industry (minimum 1–2 years in branch-handling role).
  • Strong leadership and team-management abilities.
  • Excellent communication, negotiation, and customer-handling skills.
  • Sound understanding of gold valuation, purity checking, and market pricing trends.
  • Good command over MS Office, WhatsApp Business, and CRM systems.
  • Goal-oriented, disciplined, and proactive in business planning.

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