Front Office Associate

2 weeks ago

Kochi Madikeri Wayanad, India The Hosteller Hospitality Full time ₹ 1,50,000 - ₹ 2,50,000 per year

Job role: Front desk associate (FDA)

Duration: Full time

Location:

Department: Operations

Experience: 0-1 years in hospitality

The Front Desk Staff at our hostel plays a pivotal role in ensuring a seamless guest experience. Responsibilities include welcoming guests, managing check-ins and check-outs, handling reservations, providing information about hostel facilities, and addressing guest queries. This role requires excellent communication, customer service skills, and the ability to handle various administrative tasks to create a positive and comfortable environment for our guests

Job Responsibilities:

  • Understanding of the company's vision, business expansion plans, operational standards, etc.
  • Process all guest check-ins, check-outs, and room assignments
  • Coordinate with Housekeeping to track room status and guest concerns.
  • File guest paperwork or documentation.
  • Operate telephone switchboard station.
  • Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests satisfaction.
  • Handle guest complaints.
  • Interacts with customers on overall satisfaction
  • Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments

Qualifications:

  • Educational background: Hospitality graduate or Hospitality diploma
  • 0-6 months experience in the Hospitality industry
  • Good communication, interpersonal & time-management skills
  • Location Flexible

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