Front Office Supervisor

5 days ago


Wayanad, India Wilton Hotel & Restaurants Full time

**Job Summary**:
The **Front Office Supervisor** is responsible for overseeing the daily operations of the front desk, ensuring efficient guest check-in and check-out, handling guest concerns, and supervising front office staff. This role plays a key part in delivering a smooth, welcoming, and professional guest experience.

**Key Responsibilities**:

- Supervise front desk staff, including receptionists, bellboys, and concierge.
- Ensure smooth check-in and check-out procedures.
- Assist guests with queries, complaints, and special requests.
- Monitor and manage room availability and reservations.
- Coordinate with housekeeping, maintenance, and other departments for guest requests and room readiness.
- Handle guest payments, billing, and cash/credit transactions accurately.
- Prepare daily shift reports and handovers for management.
- Train new front office staff and guide the team on standard procedures.
- Ensure all front office operations follow hotel policies and service standards.
- Maintain a professional and friendly atmosphere in the reception area.
- Ensure guest feedback is properly recorded and followed up on.
- Monitor guest satisfaction and take corrective actions when needed.

**Requirements**:

- Minimum 2-3 years of experience in a front office or customer service role, with at least 1 year in a supervisory position.
- Good communication skills in English; knowledge of other languages (Arabic, Hindi, etc.) is an advantage.
- Proficiency in front office software.
- Well-groomed, polite, and professional attitude.

**Preferred Qualifications**:

- Diploma or degree in Hotel Management or Hospitality.
- Previous experience in a 3-star or 4-star hotel environment.
- Familiarity with guest satisfaction standards and complaint handling.

Pay: ₹25,000.00 - ₹30,000.00 per month

**Benefits**:

- Food provided

Work Location: In person



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