Senior Administrator

2 weeks ago

Kolkata, West Bengal, India 2COMS Consulting Pvt. Ltd. Full time ₹ 4,00,000 - ₹ 12,00,000 per year

2COMS is hiring a
Senior IT Administrator
(
IT Operations)
in
Kolkata (Work From Office)
to oversee day-to-day IT management,
technical escalations, vendor management, cybersecurity, audits, and data continuity
and ensure 24×7 system reliability.

The ideal candidate brings minimum of
3 years of experience
in Incident management, IT infrastructure, networking, or cloud operations and ensuring SLA-based service delivery with ability to take initiatives.

If you're a
hands-on problem solver
who thrives in a fast-paced tech environment and can balance
technical depth, team handling with a drive for constant innovation
— we'd love to hear from you

Job Location:
Kolkata (Work From Office)

Employment Type:
Full-Time

Qualification:
Any Graduate (Preferred in Computer Science, IT)

Joining:
Immediate (Max 15 day Notice)

Key Responsibilities

Infrastructure Monitoring & Uptime Management

  • Monitor business uptime, network stability, servers, internet, and cloud services.
  • Ensure proactive monitoring to minimize downtime and service disruptions.
  • Mentor Team to manage user accounts, permissions, and access controls across systems.

Service Delivery

  • Support the IT Administration team, ensuring proper handling and closure of incident/service tickets within defined TAT.
  • Conduct periodic performance reviews, audits, and training sessions to improve IT team productivity and quality assurance.
  • Provide guidance on escalated technical issues and day to day bottlenecks.

Business Continuity & Disaster Recovery

  • Manage data lifecycle processes including backup, archival, and recovery strategies.
  • Responsible for implementing and testing Business Continuity Planning (BCP) and Disaster Recovery (DR) processes.

Vendor & Cost Management

  • Oversee IT vendor management, procurement and financial settlement of service providers, hardware, software vendors and cloud partners.
  • Optimize technology and cloud service costs while ensuring service quality.

Cybersecurity & Infrastructure Enhancement

  • Implement robust online infrastructure and cybersecurity frameworks.
  • Conduct risk assessments, audits, and periodic security reviews.
  • Ensure compliance with IT security and organizational policies.

Asset & Knowledge Management

  • Ensure accurate IT Asset Management protocols are implemented by the IT Team for all organizational assets.
  • Conduct IT awareness and technology training programs for employees.
  • Coordinate with organizational stakeholders on improvement and adoption of new technologies.

Key Skills & Competencies

  • Strong expertise in
    Technical endpoint management, SAAS product and services management, networking (LAN/WAN/VPN), with experience in handling on cloud platforms (AWS/Azure/GCP)
    .
  • Hands-on experience and practical knowledge in
    Incident management, IT policy implementations, disaster recovery, and cybersecurity best practices
    .
  • Ability to manage and mentor IT support/admin teams.
  • Strong Time and Task management with a closure oriented approach
  • Strong troubleshooting, root cause analysis, and escalation management.
  • Knowledge of IT compliance, audits, and governance.
  • Excellent vendor negotiation and cost optimization skills.

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